Emergency Restoration Answering Service
Powered by AI.
Alice is a 24/7 emergency restoration answering service powered by AI. Disasters strike at 2 AM. Pipes burst on holidays. Alice answers every emergency call 24/7/365, captures critical details, and alerts you instantly—so you can dispatch fast and win the job.
Why restoration companies lose
high-value emergency jobs.
When a pipe bursts at 3 AM, homeowners call until someone answers. If you're asleep or on another job, that $15K+ water damage job goes to your competitor.
On Another Job
Can't answer during mitigation
- Running extraction equipment
- Documenting damage
- Meeting with adjusters
After-Hours Emergencies
Disasters don't wait
- Pipes burst at 2 AM
- Fires happen on weekends
- Storms hit holidays
Every Minute Counts
Damage spreads fast
- Water damage compounds hourly
- Mold starts in 24-48 hours
- First responder wins
Alice is your 24/7 emergency dispatcher
She answers every call instantly, identifies true emergencies, captures critical details, and alerts you within seconds—so you can dispatch fast and save the day.
What Alice does for restoration.
24/7/365 Coverage
True emergency response—every call answered, day or night, holidays included.
Knows Restoration
Water, fire, smoke, mold, sewage, storm damage—Alice understands it all.
Instant Alerts
Emergency calls trigger immediate text and email notifications.
Triages by Urgency
Distinguishes true emergencies from routine calls and prioritizes accordingly.
Insurance Ready
Captures carrier info, claim numbers, and adjuster status.
Captures All Details
Address, damage type, severity, access info—everything you need to dispatch.
First to respond, first to win.
In restoration, speed is everything. Alice ensures you're the first to respond to every emergency—capturing details and alerting you instantly so you can dispatch while competitors are still sleeping.
- Answers emergencies 24/7/365
- Alerts you within seconds of urgent calls
- Captures damage type, severity, and access info
- Asks about insurance and claim status
Why restoration needs true 24/7.
Emergencies don't check the clock. The company that answers first gets the job.
High-Value Jobs
Water damage jobs average $3K-15K+. Fire damage can be $50K+. Every missed call is major revenue lost.
Damage Spreads Fast
Water damage compounds every hour. Mold starts in 24-48 hours. First responder prevents escalation.
Insurance Referrals
Insurance companies refer to contractors who answer. Be available 24/7 and get on preferred vendor lists.
How it works in4 simple steps.
Train Alice on your restoration business
Share your services, service area, and emergency protocols so Alice understands water, fire, and mold jobs.
Set urgency rules
Define what counts as an emergency and exactly how you want different call types triaged and routed.
Forward your emergency line
Point your emergency number to Alice—keep your existing number while she answers 24/7/365.
Respond faster, win more jobs
Alice alerts you instantly for true emergencies so you can dispatch fast and capture high-value restoration work.
Hear Alice handle a water damage emergency
Listen to a sample call where Alice gathers critical details about a burst pipe and triggers an emergency alert.
Complete CalendarIntegration.
Alice handles the messy parts of scheduling. She recognizes returning customers, recalls their history, and manages every booking on your preferred platform.
Connect your preferred platform
Instant Recognition
Identifies returning callers and pulls up their previous appointment history and preferences.
Full Lifecycle Management
Handles bookings, rescheduling, and cancellations—all in natural conversation.
Automatic SMS Confirmations
Sends text confirmations to customers after every booking, reschedule, or cancellation.
Alice is Booking Appointments
Recent Activity
“Alice knew exactly what service I needed.”
“Alice handled the change seamlessly.”
“Booked for Thursday at 2 PM.”
What restoration pros are saying.
"Alice answered a burst pipe call at 3 AM on Christmas. We were on-site in 45 minutes. That's a $12K job we would have lost."
"We went from missing 40% of after-hours calls to capturing 100%. Our emergency revenue is up 60% since adding Alice."
"Alice triages calls perfectly. True emergencies get instant alerts. Routine calls wait for morning. It's like having a dispatcher 24/7."
Frequently asked questions.
Can Alice handle true emergencies 24/7?
Absolutely. Alice is built for emergency response. She's available 24/7/365 and immediately identifies urgent situations—active water leaks, fire damage, sewage backups, or mold discoveries. She collects critical details and alerts you instantly.
How fast does Alice notify me of emergencies?
Instantly. The moment Alice identifies an emergency, she sends you a text and email with all the details—address, type of damage, severity, and customer contact info. You can dispatch within minutes.
Can Alice triage calls by urgency?
Yes! Alice learns to distinguish between true emergencies (active flooding, fire damage) and less urgent situations (old water stain, minor mold). She prioritizes accordingly and routes calls based on your protocols.
Does Alice understand restoration terminology?
Alice learns your specific services—water extraction, fire and smoke damage, mold remediation, sewage cleanup, storm damage, and reconstruction. She asks the right questions to assess the situation.
Can Alice handle insurance questions?
Yes. Alice can ask about insurance coverage, carrier information, claim numbers, and whether an adjuster has been contacted. This helps you prepare before arriving on-site.
What about after-hours and weekend emergencies?
That's when Alice is most valuable. Disasters don't wait for business hours. Alice answers every call at 2 AM on a Sunday just as professionally as 2 PM on a Tuesday.
Start small, scale as you grow
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Professional
Perfect for small businesses and solo owners.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- AI image analysis (Beta)
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Scale
For growing businesses that need Alice to take action.
Everything in Professional, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Automatic appointment booking
- Automatic rescheduling & canceling
- Google Calendar integration
- Calendly integration
- Acuity Scheduling integration
- Customer SMS reminders
- Text-a-link scenarios
Growth
For complex businesses requiring advanced training.
Everything in Scale, plus:
- Smart Upselling
- Housecall Pro integration
- Jobber integration
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes our full suite of core technologies—no hidden fees or upsells.
Intelligence
- Alice AI trained on your business
- AI image analysis for visual context
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Ready to capture every
emergency call?
Join hundreds of restoration companies using Alice to respond first and win more jobs.