Privacy Policy
This is the privacy notice (“Privacy Notice”) for Alice-Calls LLC (“Alice,” “we,” “us,” or “our”). It explains how we collect and use information through use of i) our AI phone receptionist to answer calls and set appointments (the “AI Receptionist”); ii) a Subscriber dashboard, software and applications integrated with a Subscriber’s existing systems (collectively, the “Application”); and iii) alicecalls.com and other websites or online channels we own or operate (collectively, the “Site”) (altogether, with the Site and Application, the “Services”).
Any use of our Services is subject to this Privacy Notice and our Terms of Service, including its applicable limitations on damages and the provisions regarding resolution of disputes. Please read this Privacy Notice carefully to understand how we collect and use personal information. We may provide additional notices about our privacy practices, each of which will be considered to form part of this Privacy Notice. YOU CONSENT TO OUR PRIVACY PRACTICES BY INDICATING YOUR CONSENT WHERE THE OPTION IS MADE AVAILABLE OR USING OUR SERVICES IN ANY MANNER. If you do not agree with this Privacy Notice, do not access or use our Services.
This Privacy Notice does not apply to our Subscribers’ collection or use of Personal Information through our Services or otherwise. Callers should contact the business they called for privacy support. Alice-Calls LLC may update this Privacy Notice from time to time. We will notify you about material changes to this Privacy Notice through the Services or by email and we will collect your consent to these changes to the extent required by applicable law. Alice Subscribers and prospective Subscribers may contact us with questions at contact@alicecalls.com.
1. Subscribers and Callers
This Privacy Notice does not apply to data collected by a third party, including the subscribing businesses and individuals that use an AI Receptionist to answer or make calls or perform other Services on their behalf (our “Subscribers”). Alice-Calls LLC provides the Services to our Subscribers, and each Subscriber determines how it will use the data collected from their Callers and other customers through the Services. Any processing of data by Alice-Calls LLC to train or develop AI technologies is governed by contracts with our Subscribers (specifically the Terms of Service), not this Privacy Notice.
Subscribers that use the AI Receptionist may choose to collect and process Personal Information about their Callers or other customers. Each Subscriber is responsible for their own Personal Information collection and storing or processing that data on the Services. This includes AI Receptionist functionality, privacy settings, data management, giving notice and obtaining consent from Callers, and responding to Callers’ privacy inquiries. Callers should contact the Subscriber with any questions about their Personal Information on the Services.
2. “Personal Information” Defined
As used in this Privacy Notice, “Personal Information” is information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual consumer or device, such as:
- Identifiers (e.g., name, email, telephone number, address, username);
- Sensitive Personal Information (e.g., biometrics like voice recordings, precise geolocation, health information, contents of messages when we are not the recipient; in some cases, information about a known child);
- Legally protected information (e.g., race, citizenship, marital status, sex);
- Employment-related information (e.g., current or past employment);
- Non-public educational information, including information protected under the Family Educational Rights and Privacy Act (20 U.S.C. § 1232g, 34 C.F.R. Part 99);
- Commercial information (e.g., products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies);
- Internet or other similar activity (e.g., browsing history; content interactions); and
- Inferences drawn from Personal Information to create a profile about preferences, characteristics, trends, predispositions, behavior, attitudes, intelligence, and aptitudes.
Note that information may not be protected by privacy laws if it is: (i) publicly available (ii) aggregated, meaning data about a group or category of services or Callers from which individual identities and other Personal Information has been removed; or (iii) deidentified so that it cannot be easily linked back to the individual.
3. Collection and Use of Personal Information
Alice-Calls LLC will only collect, use, retain, and disclose Personal Information as described in this section, and only as reasonably necessary and proportionate to provide the Services or for other purposes stated in this Privacy Notice or at the time of collection.
Device and Usage Information: When you visit the Site or use our Application, we may automatically collect:
- Device information (e.g., IP address, operating system, browser type, device ID, mobile network information);
- Usage details (e.g., traffic data, search queries, content interactions);
- Cookies and Tracking: We use cookies and similar technologies to track usage of our Site and Services, understand visitor interactions, and analyze marketing effectiveness. You can control cookies through your browser settings.
Collected from our Subscribers
We collect and use Personal Information from our Subscribers with their consent and as instructed by the Subscriber. When a Subscriber registers to use our Services, we collect information about their business, like name, email, phone, and other identifiers to create and facilitate their account and use of the Services. We also collect any information a Subscriber submits to the Services, such as account profile information, employee identifiers, and any Personal Information included in communications with us related to the Subscriber’s use of our Services.
Subscribers authorize Alice-Calls LLC to collect data from the Subscriber’s website, online reviews, and other data sources to train the Subscriber’s AI Receptionist. A Subscriber may also choose to link the Services with the Subscriber’s customer relationship management software (“CRM”), calendars, or other software. If so, we will access this information to provide enhanced Services as requested by the Subscriber.
Note that the Subscriber is solely responsible for ensuring the Subscriber is authorized to share Personal Information with Alice-Calls LLC for any purpose. We will also collect data related to Services purchased and transaction history on the Services associated with the Subscriber’s account.
Collected from Callers on behalf of a Subscriber
Our AI Receptionist collects Personal Information from Callers on behalf of our Subscribers. Callers may include Personal Information in their conversations with a Subscriber’s AI Receptionist. The AI Receptionist will use the information to generate the Caller’s requested information or other outputs. Callers consent to this processing by submitting their Personal Information to the AI Receptionist.
For example, a Caller may submit their contact information or other identifiers and the contents of the Caller’s message to the Subscriber they are contacting. If a Caller requests to set an appointment with a Subscriber, the Services will schedule the appointment on the Subscriber’s system. If the Subscriber uses text or email reminders, the Services will process the Caller’s Personal Information to generate and send those appointment reminders to the Caller.
Call Recordings and Transcripts
The Services generate call recordings and transcripts of conversations. Calls with AI Receptionists are recorded for quality assurance, to improve the Services, and for other internal business purposes. Call recordings are used to generate transcripts of conversations and support our Subscribers’ use of our Services.
The Subscriber is solely responsible for providing Callers with notice and obtaining their consent for call recordings and transcripts in compliance with applicable law. Call recordings, transcripts, and other data from calls belong to the Subscriber, not Alice-Calls LLC.
Payment Processing
Alice-Calls LLC does not process payments directly. We use a third-party payment processor (e.g., Stripe) to securely collect, process, and store payment information in compliance with PCI-DSS standards. Alice-Calls LLC does not store your full credit card information on our servers.
4. Disclosing Personal Information
Alice-Calls LLC discloses Personal Information to certain third parties to achieve our business purposes, with your permission, or as required by law.
- Our Subscribers. Personal Information that we collect as a service provider to our Subscribers belongs to the Subscriber and is made available to our Subscribers.
- Our Service Providers. We use a variety of service providers such as data storage providers, analytics services, and email services.
- Law Enforcement. governmental agencies, as permitted or required by law.
WE DO NOT SELL PERSONAL INFORMATION. WE DO NOT SHARE PERSONAL INFORMATION FOR CROSS-PLATFORM MARKETING PURPOSES.
5. Retention of Personal Information
As a service provider to our Subscribers, we retain Personal Information about Callers until the Subscriber deletes it or instructs us to do so. Subscriber account information is retained while the account is active. We delete Subscriber account data 30 days after the Subscriber’s subscription is cancelled.
6. Third-Party Services
Our Services may contain links to other websites or online channels that we do not own or operate. We may also provide links to third-party integrations with our Services. This Privacy Notice does not apply to those third parties. We are not responsible for the privacy practices of any third parties. You should review the privacy notice of every website or online channel you visit.
7. Privacy Controls
Alice-Calls LLC provides Subscribers, prospective Subscribers, and Site visitors with options to access and control how we collect and use your Personal Information on our Services. If you have interacted with an AI Mascot provided by a Subscriber, please contact the Subscriber to learn about your privacy controls.
Privacy Requests. If you are a Caller, please direct any privacy-related requests or inquiries to the Subscriber you contact via our Services. Otherwise, to exercise privacy rights as a Subscriber or Site visitor, express concerns, lodge a complaint, or request information, please contact contact@alicecalls.com. We respond to privacy requests as required by applicable law.
Subscriber Accounts. Subscribers can access, correct, update, or delete certain Personal Information on their account by logging in and saving their changes or adjusting their settings. If you require assistance or want to revoke a consent you previously gave us, please contact contact@alicecalls.com.
Emails from Alice-Calls LLC. We may send you support emails related to your account or, if you opt-in, we will send you marketing emails. You can unsubscribe or change your preferences via the links provided in the emails or send a request to contact@alicecalls.com. If you opt out of marketing emails, we will still send support emails related to your account.
Do Not Track. Our systems do not currently recognize browser "Do Not Track" signals.
8. Notice of Privacy Rights
Alice-Calls LLC currently offers the Services in the United States and Canada. This section lists the privacy rights applicable to individuals under consumer privacy laws in the United States and Canada.
United States Rights: Right to know, Right to reasonable expectations, Right to accuracy, Right to access, Right to deletion, Right to data portability, Right to non-discrimination, and Right to restrict processing.
Right to reasonable expectations. You can expect us to collect, use, or disclose your Personal Information responsibly and not for any other purpose other than as stated at the time of collection or described in this Privacy Notice. If we collect or use your Personal Information based on your consent, we will also notify you of any changes and will request your further consent as required by law. You may withdraw your consent at any time with reasonable notice by contacting contact@alicecalls.com. Subscribers must set expectations for their Callers separately. Please contact the Subscriber you called to change or withdraw your consent.
Right to accuracy, and the right to correct your Personal Information. You can correct or update your Personal Information held by us by updating your account or by contacting contact@alicecalls.com. However, we do not make any guarantee that Personal Information contained in our Subscribers’ data (including information collected by AI Receptionists) is accurate. We must rely on our Subscribers to ensure that the data we process on the Subscriber’s behalf is current, complete and accurate. Please contact the Subscriber you called if you become aware that your Personal Information processed through our Services is not accurate.
Right to expect us to collect, use or disclose Personal Information responsibly and not for any other purpose other than which you consented. We set your expectations in this Privacy Notice and collect express or implied consent at various stages of collection or processing for our own processing. You may withdraw your consent from us at any time with reasonable notice by contacting contact@alicecalls.com. Subscribers must set expectations for their Callers separately. Please contact the Subscriber you called to change or withdraw your consent.
Right to accuracy of your Personal Information. We take steps to reasonably ensure that the Personal Information we collect for our own purposes is accurate. However, we do not make any guarantee that Personal Information contained in our Subscribers’ data (including information collected by AI Receptionists) is accurate. We must rely on our Subscribers to ensure that the data we process on the Subscriber’s behalf is current, complete and accurate. Please contact the Subscriber you called if you become aware that your Personal Information processed through our Services is not accurate.
Right to access your Personal Information. Callers should contact the Subscriber they called to request access to their Personal Information processed via an AI Receptionist. Others may submit a written request to us at contact@alicecalls.com to access their Personal Information collected by us under our control, information about the ways in which that information is being used and a description of the individuals and organizations to whom that information has been disclosed. We will make the information available within 30 days or provide written notice where additional time is required to fulfil the request. If limited by law or potential infringement on another’s privacy rights, we may not be able to provide access to some or all of the Personal Information you request. If we must refuse an access request, we will notify you in writing, document the reasons for refusal and outline further steps that are available to you.
Canada Rights: Right to know why information is collected, Right to expect responsible collection, Right to accuracy, and Right to access.
9. Owned and Operated in the United States
Alice-Calls LLC is owned and operated in the United States. If you choose to access the Services from outside of the United States, you do so on your own initiative and at your own risk. You are responsible for complying with the local laws and regulations which apply to you.
10. Data Security
Alice-Calls LLC has implemented and maintains reasonable security measures to secure Personal Information on our Services from accidental loss and unauthorized access, use, alteration, and disclosure. All data is securely stored in a cloud environment and encrypted using industry-standard AES-256 encryption.
11. Children's Privacy
The Services are not designed for use by children under 16. We do not knowingly collect Personal Information from children under 16. If we discover that a child under 16 has provided us with Personal Information, we will delete their information from our systems. If you believe we might have any information collected online from a child under 16, please contact us at contact@alicecalls.com.
The Services are owned and provided by Alice-Calls LLC.
Contact: contact@alicecalls.com