SMS Consent
Alice Calls SMS Consent
This page describes how callers, customers, and Alice account users consent to receive transactional text messages from Alice Calls.
How SMS Opt-In Works
Callers opt in during a live phone conversation with Alice when they ask to receive information by text, such as a service link, directions, follow-up details, or photos related to a service request. Alice only sends the requested transactional message after consent is collected.
When double opt-in is required, Alice first sends a confirmation text asking the recipient to reply YES before the requested message is sent.
SMS Program Details
- Alice Calls sends transactional SMS messages only when requested by a caller, customer, or account user.
- Message frequency varies based on the request, service follow-up, and account setup steps.
- Message and data rates may apply.
- Reply STOP to opt out. Reply HELP for help.
- SMS consent is not a condition of purchase.
Messages We Send
- Links, directions, photo upload links, estimate links, payment links, and follow-up information requested during a call.
- Call summaries and account notifications sent to subscribed business account users.
- One-time forwarding setup instructions requested by a logged-in account user.
Opt-In Examples
Phone call flow: a caller asks Alice to text a photo upload link, estimate link, or directions. Alice confirms the caller wants the information by SMS. The caller agrees verbally, and Alice sends the requested text message.
Double opt-in flow: Alice sends, "Alice Calls: Reply YES to receive information you requested by text. Msg frequency varies. Msg & data rates may apply. Reply HELP for help or STOP to opt out." After the recipient replies YES, Alice sends the requested transactional message.
Dashboard notification flow: a logged-in Alice account user enables SMS notifications, adds a mobile number, and chooses which account or call events should trigger transactional texts.
Account setup flow: a logged-in Alice account user requests a one-time forwarding setup text from the dashboard. Alice sends setup instructions to the mobile number provided by that account user.
Sender and Support
Alice Calls may send messages from (215) 515-7988 (+12155157988) or another registered Alice Calls messaging number. For support, email support@alicecalls.com.
Review our Privacy Policy and Terms of Service.