Built for HVAC Companies
Handle Peak-Season HVAC Calls
Without Overloading Your Team.
Alice helps cover HVAC calls during hot days, cold snaps, and after-hours demand. She captures the equipment issue, urgency, and requested service for your team.
7-day free trial
Guided setup
Cancel anytime
24/7
Call Coverage
nights and weekends
$99
Starter Plan
billed monthly
7 days
Free Trial
all features included
Multi-call
Capacity
handles calls at once
The Seasonal Challenge
Why HVAC companies lose
peak season revenue.
The first hot day of summer, your phone rings off the hook. But you can only answer one call at a time, while competitors grab the rest.
Seasonal Call Floods
Can't handle the volume
- Demand jumps with the weather
- One receptionist can't keep up
- Customers get busy signals
Missed After-Hours
Emergencies don't wait
- No heat at midnight = urgent
- Voicemail loses the job
- Competitors answer instead
Slow Response Time
Customers won't wait
- Hold times frustrate callers
- They hang up and call others
- Lost revenue adds up fast
Alice scales with your call volume
Whether it's 10 calls or 100, Alice handles multiple calls at once, reducing busy signals, hold times, and missed opportunities, even during peak season.
Built for HVAC Businesses
What Alice does for HVAC companies.
Handles Call Spikes
Multiple-call capacity helps reduce busy signals during peak season.
Knows HVAC
Alice uses the HVAC services and terminology you configure.
Urgent-Call Alerts
Get text and email notifications after each call.
Service Requests
Creates service requests for tune-ups, repairs, and installations.
Prepares Estimates
Gathers the details your team uses to prepare HVAC quotes after the call.
Prioritizes Emergencies
Alice identifies urgent calls based on your rules and alerts you.
Peak Season Ready
Handle any call volume effortlessly.
When the first heat wave hits and everyone's AC breaks at once, Alice handles multiple calls at once, giving more customers a prompt, professional response.
- Multiple-call capacity
- Identifies emergencies vs routine service
- Creates service requests in your CRM
- Sends instant summaries via text & email
Why HVAC needs 24/7 answering.
HVAC emergencies happen at the worst times. The company that answers first wins the job.
Winter Emergencies
No heat at 2 AM may be urgent. A clear intake helps your team prioritize the call.
Summer Rush
The first hot day can bring a call spike. Multiple-call coverage helps your team capture more job details.
Beat Competition
HVAC is competitive. A prompt answer builds trust and gives you a better chance to win the customer.
Setup in 5 minutes
Three steps to cover the next HVAC emergency.
01
Train Alice on your HVAC services
Share your website and service details so Alice understands AC, furnaces, heat pumps, and your service area.
02
Set your priorities
Define what counts as an emergency and how you want after-hours, maintenance, and estimate calls handled.
03
Forward your calls to Alice
Point your business number to Alice so she can answer 24/7, handle seasonal call spikes, and send you instant summaries.
04
Win more service calls
Alice captures job requests around the clock and sends you urgent-call alerts so you can dispatch fast and beat the competition.
Hear Alice handle an HVAC emergency
Listen to a real call where Alice triages a no-heat emergency and captures a priority service request.
Natural voice
Real conversation
Demo Emergency Call
1:42 | No-heat service job
Audio WaveformLive Demo
JOBBER-READY INTAKE
Turn phone calls into detailed Jobber Requests.
Alice collects the service type, urgency, address, photos, customer history, and add-on opportunities, then creates a Jobber Request for your team to review before anyone schedules the work.
Built around home service workflows
Photo Intake
Smart Upselling
Recognizes repeat callers
Alice can account for returning customers and capture context that helps your office avoid asking the same questions twice.
Collects photos for visual triage
Customers can send photos of equipment, leaks, panels, roof damage, or access issues so your team has useful context early.
Surfaces add-on opportunities
Alice can recommend relevant tune-ups, inspections, maintenance plans, filters, surge protection, and other service add-ons during intake.
Illustrative Intake Preview
Alice is Preparing Dispatch Notes
Issue
Captured
Photo
Attached
Next Step
Recorded
Example Intake
Returning HVAC CustomerRecognized
No-cool call, unit photo received, maintenance plan eligible.
Jobber Request prepared
Plumbing LeakUrgent
Caller reports an active leak under the sink. Photo attached.
Dispatch priority flagged
Electrical Panel CallAdd-on
Surge protection prompt accepted during panel upgrade intake.
Upsell note added
Common Questions
Frequently asked questions.
Can Alice handle AC emergency calls in summer?
Absolutely. Alice is available 24/7 and understands HVAC emergencies. When someone's AC dies during a heat wave, she captures their info, assesses urgency, and notifies you so you can prioritize and dispatch.
How does Alice handle seasonal call spikes?
Unlike a single receptionist, Alice can handle multiple calls at once. During the first hot day of summer or cold snap of winter when your phone explodes, Alice can cover multiple callers at once.
Can Alice capture maintenance requests?
Alice captures HVAC symptoms, equipment details, urgency, photos, and preferred timing, then creates a service request or CRM handoff for your team.
Does Alice know HVAC terminology?
Alice learns your specific services, whether it's furnace repair, AC installation, duct cleaning, or heat pump maintenance. She speaks your language and asks the right questions to qualify leads.
How does Alice handle service price questions?
Alice does not generate HVAC quotes herself. She explains that final pricing depends on an on-site assessment, collects all the job details, and creates maintenance or estimate requests so your team can provide the official quote.
What about after-hours emergency calls?
Alice handles after-hours calls the same as daytime calls, using the same routing rules. She can identify true emergencies (no heat in winter, no AC in summer) and alert you right away while scheduling routine calls for business hours.
Proof you can hear and inspect
Test Alice with your own business before you commit.
Your free trial uses your business details, so you can judge the call experience and the follow-up your team receives.
Call with a real scenario
Use the questions your customers actually ask and hear how Alice responds.
Check the handoff
Review the caller details, issue, urgency, and next step your team receives.
Tune it before launch
Adjust the greeting, questions, and routing rules until they match your workflow.
Test Alice With My Business
7-day free trial · All features included · Cancel anytime
Simple, transparent pricing
Start with intake, scale into dispatch
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
MonthlyAnnuallySave 17%
Starter
Contractor
$99/mo
Billed monthly
For owner-operators who need reliable call coverage and clean intake.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Built for Teams
Recommended
Crew
$199/mo
Billed monthly
For growing teams that need transfers, photo intake, and structured dispatch notes.
Everything in Contractor, plus:
- Noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Structured service request summaries
- Photo intake links
- Dispatch notes for technicians
- Customer SMS reminders
- Text-a-link scenarios
Advanced
Business
$299/mo
Billed monthly
For established teams ready to connect Jobber, analyze photos, and surface add-on opportunities.
Everything in Crew, plus:
- Smart Upselling
- Jobber Request integration
- AI Image Analysis
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Included in every plan
Everything you need. Standard.
Every AliceCalls plan includes the call intake foundation home service teams need. No hidden setup fees.
Intelligence
- Alice AI trained on your business
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Custom greetings and call rules
Custom greetings and call rules
Call recordings and transcripts
Cancel anytime
Ready for a calmer
peak season?
Use the 7-day trial to test your HVAC intake and urgent-call routing before the next demand spike.
7-day free trial
All features included
Cancel anytime