HVAC Answering Service
Powered by AI.
Alice is a 24/7 HVAC answering service powered by AI. When the AC dies in July or the furnace quits in January, customers need help fast. Alice answers every call 24/7, handles seasonal spikes, and captures service requests.
Why HVAC companies lose
peak season revenue.
The first hot day of summer, your phone rings off the hook. But you can only answer one call at a time—while competitors grab the rest.
Seasonal Call Floods
Can't handle the volume
- First hot/cold day = 10x calls
- One receptionist can't keep up
- Customers get busy signals
Missed After-Hours
Emergencies don't wait
- No heat at midnight = urgent
- Voicemail loses the job
- Competitors answer instead
Slow Response Time
Customers won't wait
- Hold times frustrate callers
- They hang up and call others
- Lost revenue adds up fast
Alice scales with your call volume
Whether it's 10 calls or 100, Alice answers every one simultaneously. No busy signals, no hold times, no missed opportunities—even during peak season.
What Alice does for HVAC companies.
Handles Call Spikes
Unlimited simultaneous calls means no busy signals during peak season.
Knows HVAC
Alice understands AC repair, furnace service, heat pumps, and duct work.
Instant Alerts
Get text and email notifications immediately after every call.
Service Requests
Creates service requests for tune-ups, repairs, and installations.
Prepares Estimates
Gathers all the information your team needs to prepare HVAC quotes after the call.
Prioritizes Emergencies
Alice identifies urgent calls (no heat/AC) and alerts you immediately.
Handle any call volume effortlessly.
When the first heat wave hits and everyone's AC breaks at once, Alice handles every call. No hold times, no busy signals—just professional service for every customer.
- Unlimited simultaneous call handling
- Identifies emergencies vs routine service
- Creates service requests in your CRM
- Sends instant summaries via text & email
Why HVAC needs 24/7 answering.
HVAC emergencies happen at the worst times. The company that answers first wins the job.
Winter Emergencies
No heat at 2 AM is an emergency. Families with kids and elderly need help fast—be the one who answers.
Summer Rush
First hot day = phone explosion. While competitors miss calls, you're capturing every job.
Beat Competition
HVAC is competitive. The company that answers immediately builds trust and wins the customer.
Three steps tonever miss an HVAC emergency.
Train Alice on your HVAC services
Share your website and service details so Alice understands AC, furnaces, heat pumps, and your service area.
Set your priorities
Define what counts as an emergency and how you want after-hours, maintenance, and estimate calls handled.
Forward your calls to Alice
Point your business number to Alice so she can answer 24/7, handle seasonal call spikes, and send you instant summaries.
Win more service calls
Alice captures job requests around the clock and sends you instant alerts so you can dispatch fast and beat the competition.
Hear Alice handle an HVAC emergency
Listen to a real call where Alice triages a no-heat emergency and captures a priority service request.
Turn phone calls intoclean Jobber jobs.
Alice collects the details your dispatcher needs: service type, urgency, address, photos, customer history, and add-on opportunities before the job reaches your team.
Built around home service workflows
Recognizes repeat callers
Alice can account for returning customers and capture context that helps your office avoid asking the same questions twice.
Collects photos for visual triage
Customers can send photos of equipment, leaks, panels, roof damage, or access issues so your team has useful context early.
Surfaces add-on opportunities
Alice can recommend relevant tune-ups, inspections, maintenance plans, filters, surge protection, and other service add-ons during intake.
Alice is Preparing Dispatch Notes
Recent Intake
No-cool call, unit photo received, maintenance plan eligible.
Photo shows active leak under sink. Shutoff instructions sent.
Surge protection prompt accepted during panel upgrade intake.
What HVAC companies are saying.
"Last summer we had our busiest day ever—Alice handled 47 calls while I was on jobs. We captured every single request."
"The after-hours coverage alone is worth it. Got a $2,400 furnace replacement job at 11 PM that I would have missed."
"Alice knows HVAC terminology better than our old answering service. She asks the right questions and qualifies leads perfectly."
Frequently asked questions.
Can Alice handle AC emergency calls in summer?
Absolutely. Alice is available 24/7 and understands HVAC emergencies. When someone's AC dies during a heat wave, she captures their info, assesses urgency, and notifies you immediately so you can prioritize and dispatch.
How does Alice handle seasonal call spikes?
Unlike a single receptionist, Alice can handle unlimited simultaneous calls. During the first hot day of summer or cold snap of winter when your phone explodes, every caller gets answered professionally.
Can Alice capture maintenance requests?
Alice captures HVAC symptoms, equipment details, urgency, photos, and preferred timing, then creates a service request or CRM handoff for your team.
Does Alice know HVAC terminology?
Alice learns your specific services—whether it's furnace repair, AC installation, duct cleaning, or heat pump maintenance. She speaks your language and asks the right questions to qualify leads.
How does Alice handle service price questions?
Alice does not generate HVAC quotes herself. She explains that final pricing depends on an on-site assessment, collects all the job details, and creates maintenance or estimate requests so your team can provide the official quote.
What about after-hours emergency calls?
Alice handles after-hours calls the same as daytime calls—professionally and immediately. She can identify true emergencies (no heat in winter, no AC in summer) and alert you right away while scheduling routine calls for business hours.
Start with intake, scale into dispatch
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Contractor
Perfect for owner-operators and small contractor shops.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Crew
For growing home service teams that need Alice to take action.
Everything in Contractor, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Jobber-ready job summaries
- Photo intake links
- Dispatch notes for technicians
- Customer SMS reminders
- Text-a-link scenarios
Business
For established service businesses that want visual triage, Jobber workflows, and revenue expansion.
Everything in Crew, plus:
- Smart Upselling
- Jobber CRM
- AI Image Analysis
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes the call intake foundation home service teams need. No hidden setup fees.
Intelligence
- Alice AI trained on your business
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Ready to handle
peak season?
Join hundreds of HVAC companies using Alice to capture every call and grow their business.