Cover Call Spikes
Keep Call Spikes
From Overwhelming Your Team.
When your team is busy, Alice can answer multiple calls at once, collect the details you need, and route or summarize each call according to your rules.
7-day free trial
Guided setup
Multiple calls at once
Alice | Overflow Active
Handling overflow call
0:32
Overflow call
High Volume
0:32
Multi-call
Capacity
handles calls at once
Flexible
Activation
busy or no-answer rules
24/7
Coverage
when you enable it
One
Clear Summary
after each call
The Overflow Problem
Busy periods mean
lost opportunities.
Busy Signals
Callers hang up and call competitors
- Lost leads during peak times
- Frustrated customers
- Damaged reputation
Long Hold Times
Long waits send callers elsewhere
- Impatient callers leave
- Negative first impression
- Missed opportunities
Understaffed Peaks
Can't hire for busy periods only
- Unpredictable call volume
- Expensive to overstaff
- Staff burnout during rushes
Alice covers calls when your team is busy
When your lines are busy, Alice picks up when overflow routing activates. Reduce hold times, busy signals, and missed opportunities. She handles the call professionally while your team focuses on current customers.
Overflow handling matched to your rules.
Overflow Pickup
Alice answers overflow calls when your trigger activates.
Multiple-Call Capacity
Handle multiple calls at once and reduce busy signals.
Capture Service Requests
Alice logs requests while your team is busy.
Urgent-Call Alerts
Get a summary for handled overflow calls.
Consistent Handoff
Callers hear the greeting and questions you configure.
Flexible Triggers
Activate after a chosen number of rings or when lines are busy.
Setup in 5 minutes
How overflow answering works.
01
Train Alice
Share your website and call flows so Alice understands your business and callers.
02
Set overflow triggers
Choose when Alice should take over, after a set number of rings, when lines are busy, or both.
03
Forward overflow calls
Configure your phone system to send overflow calls to Alice instead of voicemail or busy signals.
04
Capture more leads
Alice answers, captures service requests, and sends summaries for handled overflow calls.
Hear Alice catch an overflow call
Listen to a call that would have hit a busy signal, Alice answers, captures a roof inspection request, and sends you the details.
Natural voice
Real conversation
Play overflow demo call
1:18 | High-volume period example
Audio WaveformLive Demo
JOBBER-READY INTAKE
Turn phone calls into detailed Jobber Requests.
Alice collects the service type, urgency, address, photos, customer history, and add-on opportunities, then creates a Jobber Request for your team to review before anyone schedules the work.
Built around home service workflows
Photo Intake
Smart Upselling
Recognizes repeat callers
Alice can account for returning customers and capture context that helps your office avoid asking the same questions twice.
Collects photos for visual triage
Customers can send photos of equipment, leaks, panels, roof damage, or access issues so your team has useful context early.
Surfaces add-on opportunities
Alice can recommend relevant tune-ups, inspections, maintenance plans, filters, surge protection, and other service add-ons during intake.
Illustrative Intake Preview
Alice is Preparing Dispatch Notes
Issue
Captured
Photo
Attached
Next Step
Recorded
Example Intake
Returning HVAC CustomerRecognized
No-cool call, unit photo received, maintenance plan eligible.
Jobber Request prepared
Plumbing LeakUrgent
Caller reports an active leak under the sink. Photo attached.
Dispatch priority flagged
Electrical Panel CallAdd-on
Surge protection prompt accepted during panel upgrade intake.
Upsell note added
Proof you can hear and inspect
Test Alice with your own business before you commit.
Your free trial uses your business details, so you can judge the call experience and the follow-up your team receives.
Call with a real scenario
Use the questions your customers actually ask and hear how Alice responds.
Check the handoff
Review the caller details, issue, urgency, and next step your team receives.
Tune it before launch
Adjust the greeting, questions, and routing rules until they match your workflow.
Test Alice With My Business
7-day free trial · All features included · Cancel anytime
Simple, transparent pricing
Start with intake, scale into dispatch
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
MonthlyAnnuallySave 17%
Starter
Contractor
$99/mo
Billed monthly
For owner-operators who need reliable call coverage and clean intake.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Built for Teams
Recommended
Crew
$199/mo
Billed monthly
For growing teams that need transfers, photo intake, and structured dispatch notes.
Everything in Contractor, plus:
- Noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Structured service request summaries
- Photo intake links
- Dispatch notes for technicians
- Customer SMS reminders
- Text-a-link scenarios
Advanced
Business
$299/mo
Billed monthly
For established teams ready to connect Jobber, analyze photos, and surface add-on opportunities.
Everything in Crew, plus:
- Smart Upselling
- Jobber Request integration
- AI Image Analysis
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Included in every plan
Everything you need. Standard.
Every AliceCalls plan includes the call intake foundation home service teams need. No hidden setup fees.
Intelligence
- Alice AI trained on your business
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Custom greetings and call rules
Custom greetings and call rules
Call recordings and transcripts
Cancel anytime
Common Questions
Frequently asked questions.
What is overflow answering?
Overflow answering handles calls when your team is busy or unavailable. Instead of sending callers to voicemail or a busy signal, Alice picks up and handles the call professionally, taking messages, capturing service requests, or answering questions.
When does overflow answering activate?
You control when Alice takes over, after a certain number of rings, when all lines are busy, during specific hours, or any combination. She's your backup you can enable when needed.
Can Alice handle multiple overflow calls at once?
Yes! Unlike hiring extra staff, Alice can handle multiple calls at once. During your busiest periods, multiple callers can get a prompt response.
What happens after Alice handles an overflow call?
You get a call notification with a complete summary, who called, why, what was discussed, and any actions taken. If Alice captured a service request, the details are ready for your team or CRM.
How do I set up overflow answering?
Just forward your calls to Alice when busy or after a set number of rings. Most phone systems support this with a simple setting change. We'll help you configure the forwarding rule.
Can Alice transfer urgent overflow calls to me?
Absolutely. You define what's urgent, and Alice will transfer those calls based on your rules while handling routine inquiries on her own.
Start your free trial today
Keep busy signals
from costing you the next lead.
Alice covers calls when your team is busy to reduce missed opportunities. Try free for 7 days.
7-day free trial
All features included
Cancel anytime