Handle Call Spikes
Without Missing a Beat.
When your team is swamped, Alice picks up the slack. No busy signals, no hold times, no lost leads. Every caller gets immediate attention, even during your busiest periods.
Busy periods mean
lost opportunities.
Busy Signals
Callers hang up and call competitors
- Lost leads during peak times
- Frustrated customers
- Damaged reputation
Long Hold Times
60% hang up after 1 minute
- Impatient callers leave
- Negative first impression
- Missed opportunities
Understaffed Peaks
Can't hire for busy periods only
- Unpredictable call volume
- Expensive to overstaff
- Staff burnout during rushes
Alice catches every overflow call
When your lines are busy, Alice picks up instantly. No hold times, no busy signals, no lost leads. She handles the call professionally while your team focuses on current customers.
Overflow handling that just works.
Instant Pickup
Alice answers overflow calls immediately—no waiting.
Unlimited Capacity
Handle any call volume without busy signals.
Book Appointments
Alice schedules while your team is busy.
Instant Alerts
Get notified of every overflow call handled.
Seamless Handoff
Callers don't know they reached overflow.
Flexible Triggers
Activate after X rings or when lines are busy.
How overflow answeringworks.
Train Alice
Share your website and call flows so Alice understands your business and callers.
Set overflow triggers
Choose when Alice should take over—after a set number of rings, when lines are busy, or both.
Forward overflow calls
Configure your phone system to send overflow calls to Alice instead of voicemail or busy signals.
Capture every lead
Alice answers, books appointments, and sends you instant summaries for every overflow call.
Hear Alice catch an overflow call
Listen to a call that would have hit a busy signal—Alice answers, books a roof inspection, and sends you the details.
Complete CalendarIntegration.
Alice handles the messy parts of scheduling. She recognizes returning customers, recalls their history, and manages every booking on your preferred platform.
Connect your preferred platform
Instant Recognition
Identifies returning callers and pulls up their previous appointment history and preferences.
Full Lifecycle Management
Handles bookings, rescheduling, and cancellations—all in natural conversation.
Automatic SMS Confirmations
Sends text confirmations to customers after every booking, reschedule, or cancellation.
Alice is Booking Appointments
Recent Activity
“Alice knew exactly what service I needed.”
“Alice handled the change seamlessly.”
“Booked for Thursday at 2 PM.”
Start small, scale as you grow
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Professional
Perfect for small businesses and solo owners.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- AI image analysis (Beta)
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Scale
For growing businesses that need Alice to take action.
Everything in Professional, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Automatic appointment booking
- Automatic rescheduling & canceling
- Google Calendar integration
- Calendly integration
- Acuity Scheduling integration
- Customer SMS reminders
- Text-a-link scenarios
Growth
For complex businesses requiring advanced training.
Everything in Scale, plus:
- Smart Upselling
- Housecall Pro integration
- Jobber integration
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes our full suite of core technologies—no hidden fees or upsells.
Intelligence
- Alice AI trained on your business
- AI image analysis for visual context
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Frequently asked questions.
What is overflow answering?
Overflow answering handles calls when your team is busy or unavailable. Instead of sending callers to voicemail or a busy signal, Alice picks up and handles the call professionally—taking messages, booking appointments, or answering questions.
When does overflow answering activate?
You control when Alice takes over—after a certain number of rings, when all lines are busy, during specific hours, or any combination. She's your backup that's always ready.
Can Alice handle multiple overflow calls at once?
Yes! Unlike hiring extra staff, Alice can handle unlimited simultaneous calls. During your busiest periods, every caller gets immediate attention.
What happens after Alice handles an overflow call?
You get an instant notification with a complete summary—who called, why, what was discussed, and any actions taken. If Alice booked an appointment, it's already in your calendar.
How do I set up overflow answering?
Just forward your calls to Alice when busy or after a set number of rings. Most phone systems support this with a simple setting change. We'll help you set it up in minutes.
Can Alice transfer urgent overflow calls to me?
Absolutely. You define what's urgent, and Alice will transfer those calls immediately while handling routine inquiries on her own.
Never lose a call
to busy signals again.
Alice catches every overflow call so you never miss an opportunity. Try free for 7 days.