Handle Call Spikes
Without Missing a Beat.
When your team is swamped, Alice picks up the slack. No busy signals, no hold times, no lost leads. Every caller gets immediate attention, even during your busiest periods.
Busy periods mean
lost opportunities.
Busy Signals
Callers hang up and call competitors
- Lost leads during peak times
- Frustrated customers
- Damaged reputation
Long Hold Times
60% hang up after 1 minute
- Impatient callers leave
- Negative first impression
- Missed opportunities
Understaffed Peaks
Can't hire for busy periods only
- Unpredictable call volume
- Expensive to overstaff
- Staff burnout during rushes
Alice catches every overflow call
When your lines are busy, Alice picks up instantly. No hold times, no busy signals, no lost leads. She handles the call professionally while your team focuses on current customers.
Overflow handling that just works.
Instant Pickup
Alice answers overflow calls immediately—no waiting.
Unlimited Capacity
Handle any call volume without busy signals.
Capture Service Requests
Alice logs requests while your team is busy.
Instant Alerts
Get notified of every overflow call handled.
Seamless Handoff
Callers don't know they reached overflow.
Flexible Triggers
Activate after X rings or when lines are busy.
How overflow answeringworks.
Train Alice
Share your website and call flows so Alice understands your business and callers.
Set overflow triggers
Choose when Alice should take over—after a set number of rings, when lines are busy, or both.
Forward overflow calls
Configure your phone system to send overflow calls to Alice instead of voicemail or busy signals.
Capture every lead
Alice answers, captures service requests, and sends you instant summaries for every overflow call.
Hear Alice catch an overflow call
Listen to a call that would have hit a busy signal—Alice answers, captures a roof inspection request, and sends you the details.
Turn phone calls intoclean Jobber jobs.
Alice collects the details your dispatcher needs: service type, urgency, address, photos, customer history, and add-on opportunities before the job reaches your team.
Built around home service workflows
Recognizes repeat callers
Alice can account for returning customers and capture context that helps your office avoid asking the same questions twice.
Collects photos for visual triage
Customers can send photos of equipment, leaks, panels, roof damage, or access issues so your team has useful context early.
Surfaces add-on opportunities
Alice can recommend relevant tune-ups, inspections, maintenance plans, filters, surge protection, and other service add-ons during intake.
Alice is Preparing Dispatch Notes
Recent Intake
No-cool call, unit photo received, maintenance plan eligible.
Photo shows active leak under sink. Shutoff instructions sent.
Surge protection prompt accepted during panel upgrade intake.
Start with intake, scale into dispatch
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Contractor
Perfect for owner-operators and small contractor shops.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Crew
For growing home service teams that need Alice to take action.
Everything in Contractor, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Jobber-ready job summaries
- Photo intake links
- Dispatch notes for technicians
- Customer SMS reminders
- Text-a-link scenarios
Business
For established service businesses that want visual triage, Jobber workflows, and revenue expansion.
Everything in Crew, plus:
- Smart Upselling
- Jobber CRM
- AI Image Analysis
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes the call intake foundation home service teams need. No hidden setup fees.
Intelligence
- Alice AI trained on your business
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Frequently asked questions.
What is overflow answering?
Overflow answering handles calls when your team is busy or unavailable. Instead of sending callers to voicemail or a busy signal, Alice picks up and handles the call professionally—taking messages, capturing service requests, or answering questions.
When does overflow answering activate?
You control when Alice takes over—after a certain number of rings, when all lines are busy, during specific hours, or any combination. She's your backup that's always ready.
Can Alice handle multiple overflow calls at once?
Yes! Unlike hiring extra staff, Alice can handle unlimited simultaneous calls. During your busiest periods, every caller gets immediate attention.
What happens after Alice handles an overflow call?
You get an instant notification with a complete summary—who called, why, what was discussed, and any actions taken. If Alice captured a service request, the details are ready for your team or CRM.
How do I set up overflow answering?
Just forward your calls to Alice when busy or after a set number of rings. Most phone systems support this with a simple setting change. We'll help you set it up in minutes.
Can Alice transfer urgent overflow calls to me?
Absolutely. You define what's urgent, and Alice will transfer those calls immediately while handling routine inquiries on her own.
Never lose a call
to busy signals again.
Alice catches every overflow call so you never miss an opportunity. Try free for 7 days.