The Call Handling Service
That Really Works.
Say goodbye to missed calls and voicemail. Alice manages everything—routing calls, qualifying leads, and capturing service requests—so your team can focus on closing deals.
Why outdated call handling
is slowing you down.
Slow, clunky call handling leaves customers frustrated and your team overwhelmed. In a world that never stops, you need a solution that's always ready.
Long Hold Times
Callers hang up after 60 seconds
- Customers hate waiting
- Leads call competitors instead
- Negative first impression
Unreliable Availability
Staff get sick, take breaks, go home
- Inconsistent coverage
- After-hours calls go to voicemail
- Peak times overwhelm staff
Expensive Call Centers
$15-25/hour per agent
- High overhead costs
- Training takes weeks
- Quality varies by agent
Alice handles every call perfectly
AI-powered, always available, and trained to understand your business. Alice answers instantly, routes intelligently, and never misses a beat. No more hold times—just fast, professional call handling.
How Alice handles your calls.
High Call Volume
During busy periods, Alice handles overflow calls so no customer waits on hold. She can manage unlimited simultaneous calls without breaking a sweat.
Smart Call Routing
Alice qualifies callers and routes them to the right person—sales inquiries to sales, support issues to support, VIPs directly to you.
Lead Qualification
Before transferring, Alice asks your qualifying questions to ensure you only spend time on serious prospects. No more tire-kickers.
Team Distribution
Distribute calls evenly across your team, route by expertise, or set up round-robin scheduling. Alice keeps everyone productive.
Everything you need for professional call handling.
Instant Answering
Every call answered on the first ring—no hold times, no waiting.
Smart Routing
Route calls by department, urgency, time of day, or custom rules.
Call Screening
Qualify callers with custom questions before transferring.
Service Requests
Create service requests and handoffs during calls.
Spam Filtering
Block robocalls and spam so only real customers get through.
Instant Notifications
Get text and email summaries after every call.
How intelligent call handlingworks.
Train Alice
Share your website and call flows so Alice understands your services and how you want calls handled.
Set routing rules
Define how different call types should be qualified, routed, or handled directly by Alice.
Forward your calls
Point your business number to Alice so she can answer, screen, and route every incoming call.
Get notified
Receive instant summaries and transcripts for every call, so your team always knows what happened.
Hear Alice qualify and route a new lead
Listen to Alice handle a commercial cleaning inquiry, ask qualifying questions, and route the call to the right salesperson.
Turn phone calls intoclean Jobber jobs.
Alice collects the details your dispatcher needs: service type, urgency, address, photos, customer history, and add-on opportunities before the job reaches your team.
Built around home service workflows
Recognizes repeat callers
Alice can account for returning customers and capture context that helps your office avoid asking the same questions twice.
Collects photos for visual triage
Customers can send photos of equipment, leaks, panels, roof damage, or access issues so your team has useful context early.
Surfaces add-on opportunities
Alice can recommend relevant tune-ups, inspections, maintenance plans, filters, surge protection, and other service add-ons during intake.
Alice is Preparing Dispatch Notes
Recent Intake
No-cool call, unit photo received, maintenance plan eligible.
Photo shows active leak under sink. Shutoff instructions sent.
Surge protection prompt accepted during panel upgrade intake.
What our customers are saying.
"We were drowning in calls during peak season. Alice now handles the overflow perfectly—qualifying leads and routing them to the right salesperson. Our close rate went up 25%."
"Alice screens calls so my team only talks to qualified prospects. We used to waste hours on tire-kickers. Now we focus on deals that close."
Start with intake, scale into dispatch
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Contractor
Perfect for owner-operators and small contractor shops.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Crew
For growing home service teams that need Alice to take action.
Everything in Contractor, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Jobber-ready job summaries
- Photo intake links
- Dispatch notes for technicians
- Customer SMS reminders
- Text-a-link scenarios
Business
For established service businesses that want visual triage, Jobber workflows, and revenue expansion.
Everything in Crew, plus:
- Smart Upselling
- Jobber CRM
- AI Image Analysis
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes the call intake foundation home service teams need. No hidden setup fees.
Intelligence
- Alice AI trained on your business
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Frequently asked questions.
What is a call handling service?
A call handling service manages your incoming business calls professionally—answering, routing, screening, and taking messages. Alice uses AI to handle calls intelligently, qualifying leads, capturing service requests, and transferring urgent calls to the right person.
How is AI call handling different from a call center?
Unlike traditional call centers with human agents, AI call handling provides instant answers with zero hold time, consistent quality on every call, 24/7 availability without overtime costs, and the ability to handle unlimited simultaneous calls. Alice learns your business and responds just like your best employee would.
Can Alice route calls to different team members?
Yes! Alice can intelligently route calls based on rules you set—by department, urgency, time of day, or caller type. VIP customers can be transferred immediately, while routine inquiries get handled by Alice directly.
How does call screening work?
Alice screens every call by asking qualifying questions you define. She identifies the caller's needs, determines urgency, and either handles the call herself, takes a message, or transfers to the appropriate person—all while filtering out spam and robocalls.
Can Alice handle multiple calls at once?
Absolutely. Unlike human receptionists who can only handle one call at a time, Alice can manage unlimited simultaneous calls. During busy periods, every caller gets immediate attention—no hold times, no busy signals.
What information does Alice collect from callers?
Alice collects whatever information you need: name, phone number, reason for calling, urgency level, and any custom questions you define. All data is organized and sent to you via text and email after each call.
Can I customize how calls are handled?
Yes. You control everything: custom greetings, qualifying questions, routing rules, transfer conditions, and escalation procedures. Alice adapts to your exact workflow and business processes.
How quickly does Alice answer calls?
Alice answers every call on the first ring—typically within 1 second. No hold times, no waiting, no frustrated callers hanging up. This alone can increase your lead capture rate by 30% or more.
Alice handles every call.
Perfectly.
Stop losing leads to hold times and voicemail. Alice answers, qualifies, and routes every call—24/7.