After-Hours Answering Service
That Never Sleeps.
Your business doesn't close when the lights go out. Alice answers every after-hours call—capturing leads, booking appointments, and handling emergencies while you rest.
What happens when
you close for the day?
40% of business calls happen outside normal hours. If you're sending them to voicemail, you're losing nearly half your potential customers.
Voicemail Black Hole
80% never leave a message
- Customers hang up frustrated
- Leads call your competitor instead
- No way to capture urgent needs
Expensive Call Centers
$2-5 per minute adds up fast
- Per-minute billing surprises
- Agents unfamiliar with your business
- Long hold times frustrate callers
Missed Opportunities
Every missed call = lost revenue
- Emergency jobs go to competitors
- Weekend leads never convert
- No appointment booking capability
Alice never clocks out
While you sleep, Alice answers every call professionally—capturing leads, booking appointments, and alerting you to emergencies. Wake up to opportunities, not missed calls.
After-hours scenarios where Alice saves the day.
Late Night Emergencies
A pipe bursts at 2 AM. Alice answers, identifies the emergency, and texts you immediately—so you can dispatch help while competitors send callers to voicemail.
Weekend Inquiries
Customers research services on weekends. Alice answers their questions, captures project details, and books Monday appointments while you enjoy family time.
Holiday Coverage
Your office is closed for the holidays, but leads don't stop. Alice captures every opportunity so you return to a pipeline full of warm prospects.
Sleep Without Worry
Go to bed knowing Alice has your phones covered. She'll only wake you for true emergencies—everything else waits until morning.
Everything you need for after-hours coverage.
24/7 Call Answering
Every call answered professionally, even at 3 AM on Christmas.
Appointment Booking
Alice books appointments in real-time using your calendar.
Emergency Alerts
Get instant texts for urgent calls you define.
Detailed Messages
Wake up to complete call summaries and transcripts.
Spam Filtering
Robocalls and spam never make it through to you.
Instant Notifications
Text and email alerts after every call.
How after-hours answeringworks.
Set your after-hours schedule
Tell Alice when you're open and when she should take over—nights, weekends, and holidays.
Train Alice on your calls
Share your website and common after-hours questions so Alice knows how to help callers when you're closed.
Define emergencies
Set the rules for what counts as urgent and who should be alerted when those calls come in.
Sleep soundly
Alice answers every after-hours call, books appointments, and only wakes you for true emergencies.
Hear Alice handle an after-hours emergency
Listen to a sample late-night call where a customer has no heat, and Alice qualifies the issue, flags it as urgent, and alerts your on-call technician.
Complete CalendarIntegration.
Alice handles the messy parts of scheduling. She recognizes returning customers, recalls their history, and manages every booking on your preferred platform.
Connect your preferred platform
Instant Recognition
Identifies returning callers and pulls up their previous appointment history and preferences.
Full Lifecycle Management
Handles bookings, rescheduling, and cancellations—all in natural conversation.
Automatic SMS Confirmations
Sends text confirmations to customers after every booking, reschedule, or cancellation.
Alice is Booking Appointments
Recent Activity
“Alice knew exactly what service I needed.”
“Alice handled the change seamlessly.”
“Booked for Thursday at 2 PM.”
What our customers are saying.
"We used to miss 30% of our calls after 5 PM. Now Alice catches every single one. Last month she booked $8,000 in jobs while I was sleeping."
"I finally took a real vacation. Alice handled 47 after-hours calls in one week, and I came back to a full appointment book. Game changer."
Start small, scale as you grow
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Professional
Perfect for small businesses and solo owners.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- AI image analysis (Beta)
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Scale
For growing businesses that need Alice to take action.
Everything in Professional, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Automatic appointment booking
- Automatic rescheduling & canceling
- Google Calendar integration
- Calendly integration
- Acuity Scheduling integration
- Customer SMS reminders
- Text-a-link scenarios
Growth
For complex businesses requiring advanced training.
Everything in Scale, plus:
- Smart Upselling
- Housecall Pro integration
- Jobber integration
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes our full suite of core technologies—no hidden fees or upsells.
Intelligence
- Alice AI trained on your business
- AI image analysis for visual context
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Frequently asked questions.
What is an after-hours answering service?
An after-hours answering service handles your business calls outside of normal business hours—nights, weekends, and holidays. Instead of sending callers to voicemail, Alice answers professionally, takes messages, books appointments, and captures leads while you're away.
How much does after-hours answering cost?
Alice's after-hours answering starts at $49/month with unlimited minutes included. This is significantly cheaper than traditional answering services that charge per minute or per call, often costing $200-500/month for similar coverage.
Can Alice book appointments after hours?
Yes! Alice integrates with Google Calendar to book appointments in real-time, even at 2 AM. Customers get instant confirmation, and you wake up to a full schedule.
What happens to urgent after-hours calls?
You can set rules for urgent calls. Alice can immediately text or call you for emergencies, transfer VIP customers directly to your cell, or take detailed messages for next-day follow-up—whatever works for your business.
How does Alice know my business hours?
During setup, you tell Alice your business hours. She automatically switches to after-hours mode when you close, using a different greeting and handling calls according to your after-hours preferences.
Can I use Alice only for after-hours calls?
Absolutely. Many businesses use Alice exclusively for after-hours coverage while handling daytime calls themselves. You can forward calls to Alice only during specific hours or when you're unavailable.
What if a customer calls with an emergency at 3 AM?
Alice can identify emergencies based on keywords you define (like 'flooding', 'no heat', 'locked out') and immediately alert you via text, email, or phone call. You decide what constitutes an emergency for your business.
Do I get notified of after-hours calls?
Yes. After every call, Alice sends you a summary via text and email with the caller's name, number, reason for calling, and any appointments booked. You can review everything first thing in the morning.
Alice never sleeps.
But you can.
Stop losing after-hours leads to voicemail. Alice answers every call, 24/7.