After-Hours Answering Service
That Never Sleeps.
Your business doesn't close when the lights go out. Alice answers every after-hours call—capturing leads, capturing service requests, and handling emergencies while you rest.
What happens when
you close for the day?
40% of business calls happen outside normal hours. If you're sending them to voicemail, you're losing nearly half your potential customers.
Voicemail Black Hole
80% never leave a message
- Customers hang up frustrated
- Leads call your competitor instead
- No way to capture urgent needs
Expensive Call Centers
$2-5 per minute adds up fast
- Per-minute billing surprises
- Agents unfamiliar with your business
- Long hold times frustrate callers
Missed Opportunities
Every missed call = lost revenue
- Emergency jobs go to competitors
- Weekend leads never convert
- No service request capture
Alice never clocks out
While you sleep, Alice answers every call professionally—capturing leads, capturing service requests, and alerting you to emergencies. Wake up to opportunities, not missed calls.
After-hours scenarios where Alice saves the day.
Late Night Emergencies
A pipe bursts at 2 AM. Alice answers, identifies the emergency, and texts you immediately—so you can dispatch help while competitors send callers to voicemail.
Weekend Inquiries
Customers research services on weekends. Alice answers their questions, captures project details, and queues Monday service requests while you enjoy family time.
Holiday Coverage
Your office is closed for the holidays, but leads don't stop. Alice captures every opportunity so you return to a pipeline full of warm prospects.
Sleep Without Worry
Go to bed knowing Alice has your phones covered. She'll only wake you for true emergencies—everything else waits until morning.
Everything you need for after-hours coverage.
24/7 Call Answering
Every call answered professionally, even at 3 AM on Christmas.
Service Requests
Alice captures service requests and preferred timing.
Emergency Alerts
Get instant texts for urgent calls you define.
Detailed Messages
Wake up to complete call summaries and transcripts.
Spam Filtering
Robocalls and spam never make it through to you.
Instant Notifications
Text and email alerts after every call.
How after-hours answeringworks.
Set your after-hours schedule
Tell Alice when you're open and when she should take over—nights, weekends, and holidays.
Train Alice on your calls
Share your website and common after-hours questions so Alice knows how to help callers when you're closed.
Define emergencies
Set the rules for what counts as urgent and who should be alerted when those calls come in.
Sleep soundly
Alice answers every after-hours call, captures service requests, and only wakes you for true emergencies.
Hear Alice handle an after-hours emergency
Listen to a sample late-night call where a customer has no heat, and Alice qualifies the issue, flags it as urgent, and alerts your on-call technician.
Turn phone calls intoclean Jobber jobs.
Alice collects the details your dispatcher needs: service type, urgency, address, photos, customer history, and add-on opportunities before the job reaches your team.
Built around home service workflows
Recognizes repeat callers
Alice can account for returning customers and capture context that helps your office avoid asking the same questions twice.
Collects photos for visual triage
Customers can send photos of equipment, leaks, panels, roof damage, or access issues so your team has useful context early.
Surfaces add-on opportunities
Alice can recommend relevant tune-ups, inspections, maintenance plans, filters, surge protection, and other service add-ons during intake.
Alice is Preparing Dispatch Notes
Recent Intake
No-cool call, unit photo received, maintenance plan eligible.
Photo shows active leak under sink. Shutoff instructions sent.
Surge protection prompt accepted during panel upgrade intake.
What our customers are saying.
"We used to miss 30% of our calls after 5 PM. Now Alice catches every single one. Last month she captured $8,000 in jobs while I was sleeping."
"I finally took a real vacation. Alice handled 47 after-hours calls in one week, and I came back to a full service request pipeline. Game changer."
Start with intake, scale into dispatch
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Contractor
Perfect for owner-operators and small contractor shops.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Crew
For growing home service teams that need Alice to take action.
Everything in Contractor, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Jobber-ready job summaries
- Photo intake links
- Dispatch notes for technicians
- Customer SMS reminders
- Text-a-link scenarios
Business
For established service businesses that want visual triage, Jobber workflows, and revenue expansion.
Everything in Crew, plus:
- Smart Upselling
- Jobber CRM
- AI Image Analysis
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes the call intake foundation home service teams need. No hidden setup fees.
Intelligence
- Alice AI trained on your business
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Frequently asked questions.
What is an after-hours answering service?
An after-hours answering service handles your business calls outside of normal business hours—nights, weekends, and holidays. Instead of sending callers to voicemail, Alice answers professionally, takes messages, captures service requests, and captures leads while you're away.
How much does after-hours answering cost?
Alice's after-hours answering starts at $99/month. This is significantly cheaper than traditional answering services that charge per minute or per call, often costing $200-500/month for similar coverage.
Can Alice capture service requests after hours?
Yes. Alice can capture the job details, urgency, address, photos when useful, preferred timing, and next step so your team wakes up to cleaner dispatch notes.
What happens to urgent after-hours calls?
You can set rules for urgent calls. Alice can immediately text or call you for emergencies, transfer VIP customers directly to your cell, or take detailed messages for next-day follow-up—whatever works for your business.
How does Alice know my business hours?
During setup, you tell Alice your business hours. She automatically switches to after-hours mode when you close, using a different greeting and handling calls according to your after-hours preferences.
Can I use Alice only for after-hours calls?
Absolutely. Many businesses use Alice exclusively for after-hours coverage while handling daytime calls themselves. You can forward calls to Alice only during specific hours or when you're unavailable.
What if a customer calls with an emergency at 3 AM?
Alice can identify emergencies based on keywords you define (like 'flooding', 'no heat', 'locked out') and immediately alert you via text, email, or phone call. You decide what constitutes an emergency for your business.
Do I get notified of after-hours calls?
Yes. After every call, Alice sends you a summary via text and email with the caller's name, number, reason for calling, and any service requests captured. You can review everything first thing in the morning.
Alice never sleeps.
But you can.
Stop losing after-hours leads to voicemail. Alice answers every call, 24/7.