Bilingual Answering Service
That Speaks Their Language.
41 million Americans speak Spanish at home. Don't lose their business to language barriers. Alice answers calls in English and Spanish—automatically detecting and responding in the caller's preferred language.
Reach every customer, in their language.
Bilingual answering isn't just good service—it's a competitive advantage that opens doors to millions of customers.
Serve 100% of Your Callers
41 million US residents speak Spanish at home. Don't lose them to language barriers. Alice answers every caller in their preferred language.
No Language Surcharges
Traditional bilingual services charge 50-100% more. Alice includes Spanish at no extra cost—same flat monthly rate for both languages.
Instant Language Detection
Alice detects the caller's language in seconds and responds naturally. No awkward IVR menus or 'press 2 for Spanish.'
Expand Your Market
Reach Spanish-speaking customers in your area who previously couldn't get service. Grow your business by serving everyone.
Seamless languagedetection & response.
Caller speaks
A customer calls your business and starts speaking—in English, Spanish, or even mixing both.
Alice detects language
Within seconds, Alice's AI detects the caller's language and switches seamlessly.
Helps in their language
Alice handles the entire call in the caller's language—answering questions, capturing service requests, and taking messages.
Hear Alice switch between English and Spanish
Listen to a call where Alice greets in English, detects Spanish, and continues the conversation naturally without missing a beat.
Turn phone calls intoclean Jobber jobs.
Alice collects the details your dispatcher needs: service type, urgency, address, photos, customer history, and add-on opportunities before the job reaches your team.
Built around home service workflows
Recognizes repeat callers
Alice can account for returning customers and capture context that helps your office avoid asking the same questions twice.
Collects photos for visual triage
Customers can send photos of equipment, leaks, panels, roof damage, or access issues so your team has useful context early.
Surfaces add-on opportunities
Alice can recommend relevant tune-ups, inspections, maintenance plans, filters, surge protection, and other service add-ons during intake.
Alice is Preparing Dispatch Notes
Recent Intake
No-cool call, unit photo received, maintenance plan eligible.
Photo shows active leak under sink. Shutoff instructions sent.
Surge protection prompt accepted during panel upgrade intake.
Compare bilingual answering options.
| Feature | Alice (Bilingual AI) Best Value | Bilingual Call Center | English-Only Service |
|---|---|---|---|
| English answering | |||
| Spanish answering | |||
| Language auto-detection | |||
| 24/7 availability | Sometimes | ||
| No per-minute fees | ✗ $2-5/min | Varies | |
| No language surcharges | ✗ +50-100% | N/A | |
| Natural conversation | Varies | Varies | |
| Monthly cost | $49-199 | $500-2,000 | $200-500 |
Bilingual is essential in these markets.
Source: US Census Bureau. Percentage of population speaking Spanish at home.
Questions about bilingual answering?
What is a bilingual answering service?
A bilingual answering service handles your business calls in English and Spanish. Alice automatically detects the caller's preferred language and responds fluently, ensuring you never lose a customer due to language barriers.
How much does a bilingual answering service cost?
Traditional bilingual call centers charge premium rates—often $2-5 per minute or 50-100% more than English-only services. Alice provides bilingual answering starting at $99/month with no language surcharges.
How does Alice detect which language to use?
Alice uses advanced AI to detect the caller's language within the first few words and seamlessly switches to respond in that language. Callers can also press a number to select their preferred language if you enable that option.
Is Alice fluent in Spanish?
Yes! Alice speaks natural, conversational Spanish—not robotic translations. She understands regional expressions, handles different accents, and can discuss your services, capture service requests, and take messages just as fluently in Spanish as in English.
Can Alice handle other languages besides Spanish?
Currently, Alice focuses exclusively on English and Spanish—the two most-spoken languages in the US—to ensure high-quality, natural conversations in both.
What if a caller switches languages mid-call?
Alice handles code-switching naturally. If a caller starts in English and switches to Spanish (or vice versa), Alice adapts in real-time without missing a beat—just like a fluent bilingual person would.
Do I need separate phone numbers for each language?
No! Alice handles both languages on your existing phone number. Callers can speak in their preferred language, and Alice responds accordingly. No complicated IVR menus or separate lines needed.
Will my Spanish-speaking customers trust an AI?
Yes. Alice's Spanish is natural and culturally appropriate—not awkward machine translation. In our testing, Spanish-speaking callers rate Alice's service equally high as English-speaking callers. The key is authentic, helpful service regardless of language.
Start with intake, scale into dispatch
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Contractor
Perfect for owner-operators and small contractor shops.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Crew
For growing home service teams that need Alice to take action.
Everything in Contractor, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Jobber-ready job summaries
- Photo intake links
- Dispatch notes for technicians
- Customer SMS reminders
- Text-a-link scenarios
Business
For established service businesses that want visual triage, Jobber workflows, and revenue expansion.
Everything in Crew, plus:
- Smart Upselling
- Jobber CRM
- AI Image Analysis
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes the call intake foundation home service teams need. No hidden setup fees.
Intelligence
- Alice AI trained on your business
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Ready to serve
every customer?
Stop losing Spanish-speaking customers. Alice answers in English and Spanish at no extra cost. Try free for 7 days.