English & Spanish
Serve English- and Spanish-Speaking Callers
With One Agent.
Alice detects whether a caller is speaking English or Spanish and continues in that language. Your team receives the same structured intake either way.
All features included
Spanish included free
Guided setup
Alice | Bilingual
English | Español
Auto-Detect
Switching to Spanish
Emergency
Auto-Detect
44.9M
People age 5+
speak Spanish at home
13.9%
US population age 5+
speaks Spanish at home
EN + ES
Languages Supported
in one call flow
$0
Language Surcharge
on Alice plans
2024 estimate: U.S. Census Bureau, ACS S1601.
Why Go Bilingual
Help more callers explain what they need.
Bilingual answering lets more callers explain what they need without navigating a separate phone tree.
44.9Mpeople age 5+
Serve More Spanish-Speaking Callers
The 2024 American Community Survey reports 44.9 million people age 5 and older speak Spanish at home in the United States.
$0language surcharge
No Language Surcharge
English and Spanish call handling are included in the same Alice plan.
EN+ESlanguages supported
One Bilingual Call Flow
Alice detects English or Spanish and continues without sending callers through separate phone numbers.
1structured handoff
Keep Intake Consistent
Your team receives the same structured customer, service, and next-step details in either language.
Setup in 5 minutes
Automatic language detection & response.
01
Caller speaks
A customer calls your business and begins in English, Spanish, or a mix of both.
02
Alice detects language
Alice detects English or Spanish and continues the conversation in that language.
03
Helps in their language
Alice handles the entire call in the caller's language, answering questions, capturing service requests, and taking messages.
Hear Alice switch between English and Spanish
Listen to an example where Alice greets in English, detects Spanish, and continues the intake in Spanish.
Natural voice
Real conversation
Play bilingual demo call
1:24 | English & Spanish example
Audio WaveformLive Demo
JOBBER-READY INTAKE
Turn phone calls into detailed Jobber Requests.
Alice collects the service type, urgency, address, photos, customer history, and add-on opportunities, then creates a Jobber Request for your team to review before anyone schedules the work.
Built around home service workflows
Photo Intake
Smart Upselling
Recognizes repeat callers
Alice can account for returning customers and capture context that helps your office avoid asking the same questions twice.
Collects photos for visual triage
Customers can send photos of equipment, leaks, panels, roof damage, or access issues so your team has useful context early.
Surfaces add-on opportunities
Alice can recommend relevant tune-ups, inspections, maintenance plans, filters, surge protection, and other service add-ons during intake.
Illustrative Intake Preview
Alice is Preparing Dispatch Notes
Issue
Captured
Photo
Attached
Next Step
Recorded
Example Intake
Returning HVAC CustomerRecognized
No-cool call, unit photo received, maintenance plan eligible.
Jobber Request prepared
Plumbing LeakUrgent
Caller reports an active leak under the sink. Photo attached.
Dispatch priority flagged
Electrical Panel CallAdd-on
Surge protection prompt accepted during panel upgrade intake.
Upsell note added
Compare bilingual answering options.
| Feature | Alice (Bilingual AI) English + Spanish | Bilingual Call Center | English-Only Service |
|---|---|---|---|
| English answering | |||
| Spanish answering | |||
| Language auto-detection | Varies | ||
| 24/7 availability | Varies | Varies | |
| No per-minute fees | Varies | Varies | |
| No language surcharges | Varies | N/A | |
| Single bilingual call flow | Varies | Varies | |
| Monthly cost | $99-299 | Custom quote | Custom quote |
FAQ
Questions about bilingual answering?
What is a bilingual answering service?
A bilingual answering service handles business calls in English and Spanish. Alice detects which of those languages the caller is using and continues the intake in that language.
How much does a bilingual answering service cost?
Alice includes English and Spanish answering starting at $99/month, with no separate language surcharge.
How does Alice detect which language to use?
Alice detects whether the caller is speaking English or Spanish and continues in that language. Use the trial to test the greetings and scenarios your business receives most often.
How can I evaluate Alice's Spanish?
Use the free trial to test your greeting, common service questions, names, addresses, and call handoff in Spanish before you activate the agent.
Can Alice handle other languages besides Spanish?
Alice currently supports English and Spanish for this call flow.
What if a caller switches languages mid-call?
Alice can continue when a caller switches between English and Spanish. Test your common mixed-language scenarios during the free trial.
Do I need separate phone numbers for each language?
No. Alice can handle English and Spanish through the same forwarded business number.
Will my Spanish-speaking customers trust an AI?
Alice supports natural English and Spanish conversations. Use the free trial to hear your own business scenarios in both languages before you decide.
Proof you can hear and inspect
Test Alice with your own business before you commit.
Your free trial uses your business details, so you can judge the call experience and the follow-up your team receives.
Call with a real scenario
Use the questions your customers actually ask and hear how Alice responds.
Check the handoff
Review the caller details, issue, urgency, and next step your team receives.
Tune it before launch
Adjust the greeting, questions, and routing rules until they match your workflow.
Test Alice With My Business
7-day free trial · All features included · Cancel anytime
Simple, transparent pricing
Start with intake, scale into dispatch
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
MonthlyAnnuallySave 17%
Starter
Contractor
$99/mo
Billed monthly
For owner-operators who need reliable call coverage and clean intake.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Built for Teams
Recommended
Crew
$199/mo
Billed monthly
For growing teams that need transfers, photo intake, and structured dispatch notes.
Everything in Contractor, plus:
- Noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Structured service request summaries
- Photo intake links
- Dispatch notes for technicians
- Customer SMS reminders
- Text-a-link scenarios
Advanced
Business
$299/mo
Billed monthly
For established teams ready to connect Jobber, analyze photos, and surface add-on opportunities.
Everything in Crew, plus:
- Smart Upselling
- Jobber Request integration
- AI Image Analysis
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Included in every plan
Everything you need. Standard.
Every AliceCalls plan includes the call intake foundation home service teams need. No hidden setup fees.
Intelligence
- Alice AI trained on your business
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Custom greetings and call rules
Español Included Free
Ready to help more
callers in both languages?
Use the 7-day trial to hear Alice handle your own English and Spanish call scenarios before you choose a plan.