Auto Repair Answering Service
Powered by AI.
Alice is a 24/7 auto repair answering service powered by AI. You can't answer the phone when you're under a car, so Alice handles customer calls, schedules service appointments, and captures every lead 24/7—so you can focus on the repairs.
Why auto shops lose
customers to missed calls.
When you're under a hood or on a lift, you can't answer the phone. But that caller needs their car fixed—and they'll call the next shop if you don't pick up.
Hands Are Dirty
Can't answer mid-repair
- Under cars all day
- Phone rings, can't stop
- Customers call elsewhere
Front Desk Overwhelmed
One person can't do it all
- Checking in customers
- Processing payments
- Phone goes unanswered
After-Hours Calls
Breakdowns don't wait
- Evening car troubles
- Weekend emergencies
- Lost to 24/7 shops
Alice answers while you work
She handles every call professionally, schedules service appointments and estimate visits, and captures customer details—24/7, even when your hands are covered in grease.
What Alice does for your shop.
Answers Every Call
24/7 coverage means no missed customers—even during your busiest hours.
Knows Auto Repair
Alice understands oil changes, brakes, diagnostics, and common car issues.
Books Appointments
Schedules service and estimate visits directly to your shop management system.
Captures Vehicle Info
Collects year, make, model, mileage, and customer concerns.
Prepares Estimates
Gathers all the information your team needs to create accurate repair quotes after the call.
Instant Notifications
Get text and email alerts immediately after every call.
Focus on repairs, not phone calls.
When you're diagnosing an engine problem or finishing a brake job, Alice handles the phones. She schedules appointments, answers questions, and makes sure no customer slips away.
- Answers calls while you're working on cars
- Schedules service appointments automatically
- Collects vehicle info and customer concerns
- Sends instant summaries via text & email
Why auto shops need 24/7 answering.
Car problems happen at the worst times. The shop that answers first usually gets the job.
Every Call = Revenue
An average repair ticket is $300-500. Every missed call is money driving to your competitor.
Breakdowns Don't Wait
When someone's car won't start at 7 PM, they're calling shops. Be the one who answers.
Beat the Competition
While other shops close at 5, you're booking tomorrow's appointments around the clock.
Three steps tonever miss a repair job.
Train Alice on your shop
Share your services, pricing style, and hours so Alice understands how your auto repair business runs.
Set scheduling rules
Decide how you want breakdowns, routine services, and fleet calls booked into your calendar.
Forward your shop number
Point your existing number to Alice so she can answer 24/7, capture vehicle details, and fill your bays.
Fill your bays
Alice books appointments around the clock and sends you instant notifications so you never miss a repair job.
Hear Alice handle a breakdown call
Listen to a sample call where Alice gathers location and vehicle details for a car that won’t start and books a service slot.
Complete CalendarIntegration.
Alice handles the messy parts of scheduling. She recognizes returning customers, recalls their history, and manages every booking on your preferred platform.
Connect your preferred platform
Instant Recognition
Identifies returning callers and pulls up their previous appointment history and preferences.
Full Lifecycle Management
Handles bookings, rescheduling, and cancellations—all in natural conversation.
Automatic SMS Confirmations
Sends text confirmations to customers after every booking, reschedule, or cancellation.
Alice is Booking Appointments
Recent Activity
“Alice knew exactly what service I needed.”
“Alice handled the change seamlessly.”
“Booked for Thursday at 2 PM.”
What shop owners are saying.
"Alice booked 8 appointments last week while I was under cars. That's $3,000+ in work I would have lost to voicemail."
"My service advisor was drowning in calls. Now Alice handles the overflow and we haven't missed a customer since."
"Got a tow job at 10 PM from someone whose car broke down. Alice captured the lead and I had the car in my bay by morning."
Frequently asked questions.
Can Alice schedule service appointments?
Yes! Alice integrates with your shop management system or calendar to book oil changes, brake jobs, inspections, and other services. She checks your availability, suggests times, and sends confirmation details to customers.
How does Alice handle roadside emergencies?
Alice identifies urgent situations like breakdowns, accidents, or vehicles that won't start. She collects the customer's location, vehicle info, and situation details, then immediately notifies you so you can dispatch help or provide guidance.
Can Alice provide repair estimates?
Alice doesn't generate repair quotes. Instead, she explains your pricing or estimate process, collects the details you need, and books an inspection so your shop can provide the official estimate.
Does Alice understand car terminology?
Alice learns your services and common automotive terms—from oil changes and alignments to transmission work and check engine lights. She asks the right questions to understand what customers need.
What about after-hours calls?
Car problems don't wait for business hours. Alice answers 24/7, capturing leads from people whose car broke down or who are researching shops for tomorrow. She schedules appointments so you start each day with bookings.
Can Alice handle fleet accounts?
Yes. Alice can be trained to recognize fleet customers, apply their pricing, and handle their specific scheduling needs. She can also route fleet calls to designated staff if needed.
Start small, scale as you grow
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Professional
Perfect for small businesses and solo owners.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- AI image analysis (Beta)
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Scale
For growing businesses that need Alice to take action.
Everything in Professional, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Automatic appointment booking
- Automatic rescheduling & canceling
- Google Calendar integration
- Calendly integration
- Acuity Scheduling integration
- Customer SMS reminders
- Text-a-link scenarios
Growth
For complex businesses requiring advanced training.
Everything in Scale, plus:
- Smart Upselling
- Housecall Pro integration
- Jobber integration
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes our full suite of core technologies—no hidden fees or upsells.
Intelligence
- Alice AI trained on your business
- AI image analysis for visual context
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Ready to fill your
service bays?
Join hundreds of auto shops using Alice to book more appointments and grow their business.