Veterinary Answering Service
Powered by AI.
Alice is a 24/7 veterinary answering service powered by AI. Pet parents call when they're worried—often after hours—so Alice answers every call with compassion, triages emergencies, and books appointments 24/7 so you can focus on patient care.
Why vet clinics struggle with
phone calls.
Your team is busy with patients. But worried pet parents keep calling—and every missed call is a stressed client and potentially a pet in need.
Staff Overwhelmed
Can't answer during appointments
- Phones ring during exams
- Front desk juggling tasks
- Hold times frustrate clients
Worried Pet Parents
Anxiety leads to more calls
- "Is this an emergency?"
- After-hours panic calls
- Need reassurance now
After-Hours Gap
No coverage when closed
- Emergencies happen at night
- Voicemail isn't reassuring
- Clients call competitors
Alice cares for your callers like you care for their pets
She answers with compassion, triages emergencies, books appointments, and reassures worried pet parents—24/7, so your team can focus on patient care.
What Alice does for your clinic.
Answers Every Call
24/7 coverage means no missed calls—even during busy appointment blocks.
Triages Emergencies
Identifies true emergencies and alerts your on-call team immediately.
Books Appointments
Schedules wellness exams, sick visits, and follow-ups to your calendar.
Compassionate Tone
Alice speaks with empathy, reassuring worried pet parents.
Knows Vet Services
Understands exams, vaccines, dental, surgery, and more.
Instant Notifications
Get text and email summaries after every call.
Focus on patients, not phones.
Your team became veterinary professionals to help animals—not to be chained to the phone. Alice handles the calls so your staff can focus on what matters most.
- Answers calls during busy appointment blocks
- Triages emergencies with appropriate urgency
- Books appointments directly to your schedule
- Sends instant summaries via text & email
Why vet clinics need 24/7 answering.
Pet emergencies don't wait for office hours. Pet parents need reassurance when they're worried.
Capture More Appointments
Every missed call is a potential new client. Alice books appointments 24/7 so you never lose a lead.
After-Hours Peace of Mind
Pet parents get immediate guidance on whether to wait or seek emergency care.
Reduce Staff Burnout
Your team can focus on patients instead of constantly answering phones.
Three steps tonever miss a pet emergency.
Train Alice on your clinic
Share your services, species you treat, and emergency protocols so Alice understands how your hospital works.
Set triage rules
Define what counts as a true emergency, when to alert the on-call doctor, and how to handle routine questions.
Forward your clinic calls
Point your main number to Alice so she can triage after-hours calls, book visits, and send you organized summaries.
Care for more pets
Alice books appointments around the clock and triages emergencies so you can focus on patient care.
Hear Alice triage a pet emergency
Listen to an example call where Alice evaluates a late-night emergency and guides the pet parent on what to do next.
Complete CalendarIntegration.
Alice handles the messy parts of scheduling. She recognizes returning customers, recalls their history, and manages every booking on your preferred platform.
Connect your preferred platform
Instant Recognition
Identifies returning callers and pulls up their previous appointment history and preferences.
Full Lifecycle Management
Handles bookings, rescheduling, and cancellations—all in natural conversation.
Automatic SMS Confirmations
Sends text confirmations to customers after every booking, reschedule, or cancellation.
Alice is Booking Appointments
Recent Activity
“Alice knew exactly what service I needed.”
“Alice handled the change seamlessly.”
“Booked for Thursday at 2 PM.”
What veterinary clinics are saying.
"Our front desk was drowning in calls. Alice handles overflow during busy times and all after-hours calls. Staff morale is way up."
"Alice triaged a bloat case at 11 PM and got the owner to emergency care in time. That dog is alive because of the quick response."
"We booked 15 new client appointments last month from after-hours calls. Those would have gone to voicemail and never called back."
Frequently asked questions.
Can Alice handle pet emergencies?
Yes. Alice is available 24/7 and identifies urgent situations—difficulty breathing, trauma, poisoning, seizures, or bloat. She collects pet and owner details, assesses urgency, and immediately alerts your on-call team or directs to emergency services.
How does Alice schedule appointments?
Alice integrates with your practice management system or calendar to book wellness exams, vaccinations, sick visits, and follow-ups. She checks availability, confirms pet details, and sends appointment reminders.
Can Alice answer questions about services and pricing?
Absolutely. Alice learns your services—wellness exams, vaccinations, dental cleanings, spay/neuter, and more. She can provide general pricing information and explain what's included in different visit types.
What about after-hours calls?
Alice handles after-hours calls professionally, triaging true emergencies from routine requests. Emergencies get immediate alerts; routine calls are logged for next-day follow-up or directed to schedule online.
Does Alice understand different pet types?
Alice can be trained on your specific patient types—dogs, cats, birds, reptiles, small mammals, or exotics. She asks appropriate questions based on the species and your practice's specialties.
Can Alice handle prescription refill requests?
Yes. Alice can take prescription refill requests, collecting pet name, medication, and owner contact info. She logs the request for your team to review and process.
Start small, scale as you grow
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Professional
Perfect for small businesses and solo owners.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- AI image analysis (Beta)
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Scale
For growing businesses that need Alice to take action.
Everything in Professional, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Automatic appointment booking
- Automatic rescheduling & canceling
- Google Calendar integration
- Calendly integration
- Acuity Scheduling integration
- Customer SMS reminders
- Text-a-link scenarios
Growth
For complex businesses requiring advanced training.
Everything in Scale, plus:
- Smart Upselling
- Housecall Pro integration
- Jobber integration
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes our full suite of core technologies—no hidden fees or upsells.
Intelligence
- Alice AI trained on your business
- AI image analysis for visual context
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
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Ready to focus on
patient care?
Join hundreds of veterinary clinics using Alice to answer calls and book appointments 24/7.