Insurance Answering Service
Powered by AI.
Alice is a 24/7 insurance answering service powered by AI. When you're in a client meeting or reviewing policies, you can't answer every call. Alice qualifies leads, schedules consultations, and captures policy inquiries 24/7—so you never lose a prospect.
Why insurance agencies lose
valuable leads.
When you're meeting with clients or reviewing policies, calls go to voicemail. But that prospect shopping for coverage will just call the next agency.
In Client Meetings
Can't answer during appointments
- Policy reviews take time
- Claims discussions
- New client onboarding
Small Team
Everyone wears multiple hats
- Agents are producers too
- Admin tasks pile up
- Phones ring constantly
After-Hours Shopping
Prospects research at night
- Policy renewals due
- Life events trigger searches
- Voicemail = lost lead
Alice is your lead qualification specialist
She answers every call, qualifies prospects, schedules consultations, and captures policy inquiries—24/7, so you can focus on closing deals.
What Alice does for your agency.
Answers Every Call
24/7 coverage means no missed leads—even during client meetings.
Qualifies Prospects
Asks about coverage needs, timeline, and budget to identify serious buyers.
Schedules Consultations
Books policy reviews and quote appointments to your calendar.
Knows Insurance
Understands auto, home, life, health, and commercial coverage types.
Captures Policy Details
Collects current coverage, expiration dates, and competitor info.
Instant Notifications
Get text and email summaries after every call.
Close more policies, miss fewer leads.
Every missed call is a potential policy walking to your competitor. Alice ensures every prospect gets a professional response and you get qualified leads ready to quote.
- Qualifies leads with your custom questions
- Captures coverage needs and timeline
- Schedules consultations to your calendar
- Sends instant summaries via text & email
Why insurance agencies need 24/7 answering.
People shop for insurance when it's convenient for them—often after work or on weekends.
High-Value Policies
A single policy can be worth $1,000+ in annual premium. Every missed lead is significant revenue lost.
Life Events Don't Wait
New home, new car, new baby—people need coverage now. Be the agency that answers.
Beat the Competition
When prospects are shopping, they call multiple agencies. The first to answer often wins.
How it works in4 simple steps.
Train Alice on your products
Share your lines of business, qualifying questions, and appointment preferences so Alice understands your agency.
Customize lead qualification
Define how you want leads qualified and consultations scheduled for auto, home, life, commercial, and more.
Forward your agency number
Point your main line to Alice—keep your existing phone number while she answers 24/7.
Close more policies
Alice qualifies leads around the clock and sends you organized summaries so you can focus on quoting and closing.
Hear Alice qualify an insurance lead
Listen to a call where Alice uncovers coverage needs, collects key details, and books a consultation.
Complete CalendarIntegration.
Alice handles the messy parts of scheduling. She recognizes returning customers, recalls their history, and manages every booking on your preferred platform.
Connect your preferred platform
Instant Recognition
Identifies returning callers and pulls up their previous appointment history and preferences.
Full Lifecycle Management
Handles bookings, rescheduling, and cancellations—all in natural conversation.
Automatic SMS Confirmations
Sends text confirmations to customers after every booking, reschedule, or cancellation.
Alice is Booking Appointments
Recent Activity
“Alice knew exactly what service I needed.”
“Alice handled the change seamlessly.”
“Booked for Thursday at 2 PM.”
What insurance agencies are saying.
"Alice qualified a commercial policy lead at 8 PM on a Saturday. That was a $15K annual premium I would have lost to voicemail."
"I'm a solo agent. Alice lets me focus on selling while she handles incoming calls. My close rate is up 25%."
"The lead qualification is perfect. Alice asks exactly what I need to know before I call back. No more wasted time on tire-kickers."
Frequently asked questions.
Can Alice qualify insurance leads?
Yes! Alice asks the questions you define—coverage type needed, current provider, policy expiration date, budget range, and timeline. She identifies serious prospects and filters out tire-kickers before they reach you.
How does Alice handle different insurance types?
Alice learns your specific offerings—auto, home, life, health, commercial, or specialty lines. She asks relevant questions based on the coverage type and captures the information you need to quote.
Can Alice schedule consultations?
Absolutely. Alice integrates with your calendar to book policy reviews, quote appointments, and new client consultations. She checks availability and sends confirmation details.
What about claims inquiries?
Alice can take initial claims information, explain your claims process, and route urgent claims to the right team member. For existing claims, she takes a message with policy and claim numbers.
Does Alice handle after-hours calls?
Yes. Insurance questions don't wait for business hours. Alice answers 24/7, captures lead information, and schedules callbacks so you never lose a prospect to voicemail.
Can Alice explain policy basics?
Alice can share general information about coverage types, deductibles, and what's typically included. For specific policy questions or binding coverage, she schedules a call with a licensed agent.
Start small, scale as you grow
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Professional
Perfect for small businesses and solo owners.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- AI image analysis (Beta)
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Scale
For growing businesses that need Alice to take action.
Everything in Professional, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Automatic appointment booking
- Automatic rescheduling & canceling
- Google Calendar integration
- Calendly integration
- Acuity Scheduling integration
- Customer SMS reminders
- Text-a-link scenarios
Growth
For complex businesses requiring advanced training.
Everything in Scale, plus:
- Smart Upselling
- Housecall Pro integration
- Jobber integration
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes our full suite of core technologies—no hidden fees or upsells.
Intelligence
- Alice AI trained on your business
- AI image analysis for visual context
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Ready to capture
more leads?
Join hundreds of insurance agencies using Alice to qualify leads and grow their book of business.