Property Management Answering Service
Powered by AI.
Alice is a 24/7 property management answering service powered by AI. Tenants call at all hours—maintenance emergencies, lockouts, leasing questions—so Alice handles it all 24/7, triages by urgency, and keeps your tenants happy while you sleep.
Why property managers lose
tenants and sleep.
Tenants expect instant responses. When the AC breaks at midnight or they're locked out on a Sunday, they need help now—not a voicemail that gets checked Monday morning.
Constant Interruptions
Can't focus on anything
- Maintenance calls all day
- Leasing inquiries pile up
- Can't show properties in peace
After-Hours Emergencies
Tenants expect 24/7 support
- Lockouts at midnight
- No heat on weekends
- Water leaks don't wait
Unhappy Tenants
Bad reviews hurt leasing
- Slow response = complaints
- Missed calls = frustration
- Turnover increases costs
Alice is your 24/7 property assistant
She handles tenant calls, triages maintenance by urgency, answers leasing questions, and schedules showings—so you can manage properties without being chained to your phone.
What Alice does for property managers.
24/7 Tenant Support
Every call answered—maintenance requests, lockouts, emergencies, questions.
Handles Maintenance
Captures unit, issue, urgency, and routes to the right vendor automatically.
Leasing Inquiries
Answers questions about availability, pricing, amenities, and pet policies.
Schedules Showings
Books property tours directly into your calendar with prospect details.
Triages Emergencies
Identifies true emergencies and alerts you immediately. Logs the rest.
Instant Notifications
Get text and email summaries after every call.
Happy tenants, peaceful nights.
Tenants feel heard when their calls are answered instantly. Alice handles routine requests so you can focus on what matters—and actually sleep through the night.
- Answers every tenant call 24/7
- Triages emergencies vs routine requests
- Captures maintenance details and routes to vendors
- Schedules showings for prospective tenants
Why property managers need 24/7 answering.
Tenants expect instant responses. The property manager who answers keeps tenants happy and units full.
Reduce Turnover
Happy tenants renew leases. Fast response to issues builds loyalty and reduces costly turnover.
Prevent Damage
A water leak reported at 2 AM and addressed quickly costs far less than one discovered Monday.
Fill Units Faster
Prospective tenants call when they're ready. Answer instantly and schedule showings before competitors.
How it works in4 simple steps.
Train Alice
Share your properties, policies, and vendor contacts so Alice understands your portfolio.
Set protocols
Define what counts as an emergency and how you want different request types routed and triaged.
Forward calls
Point your property management line to Alice—keep your existing number while she answers 24/7.
Relax
Alice handles tenant calls around the clock and sends you organized summaries you can act on quickly.
Hear Alice handle a tenant maintenance emergency
Listen to a call where Alice triages a late-night maintenance issue and captures everything your vendors need.
Complete CalendarIntegration.
Alice handles the messy parts of scheduling. She recognizes returning customers, recalls their history, and manages every booking on your preferred platform.
Connect your preferred platform
Instant Recognition
Identifies returning callers and pulls up their previous appointment history and preferences.
Full Lifecycle Management
Handles bookings, rescheduling, and cancellations—all in natural conversation.
Automatic SMS Confirmations
Sends text confirmations to customers after every booking, reschedule, or cancellation.
Alice is Booking Appointments
Recent Activity
“Alice knew exactly what service I needed.”
“Alice handled the change seamlessly.”
“Booked for Thursday at 2 PM.”
What property managers are saying.
"I manage 200 units. Alice handles 50+ tenant calls a week so I can actually focus on growing the portfolio instead of playing phone tag."
"The emergency triage is perfect. Real emergencies wake me up. Everything else waits for morning. I'm finally sleeping through the night."
"Alice booked 8 showings last month from after-hours calls. Those would have gone to voicemail and never called back."
Frequently asked questions.
Can Alice handle tenant maintenance requests?
Absolutely. Alice captures maintenance requests 24/7—leaky faucets, broken AC, lockouts, and more. She collects unit number, issue details, urgency level, and tenant contact info, then routes to the right vendor or alerts you immediately for emergencies.
How does Alice handle after-hours emergencies?
Alice identifies true emergencies—burst pipes, no heat in winter, security issues—and immediately alerts you or your on-call team. Non-urgent requests are logged for next-day follow-up.
Can Alice answer leasing inquiries?
Yes! Alice handles prospective tenant calls, answers questions about available units, pricing, amenities, and pet policies. She can schedule showings directly to your calendar.
Does Alice work for multiple properties?
Alice can be trained on your entire portfolio. She knows which property the tenant is calling about, the specific amenities, and routes requests appropriately whether you manage 10 units or 1,000.
Can Alice screen prospective tenants?
Alice can ask qualifying questions—move-in timeline, budget, number of occupants, pets, employment status—so you know which leads are worth your time before scheduling a showing.
How does Alice handle rent payment questions?
Alice can provide information about payment methods, due dates, late fees, and portal access. For specific account questions, she takes a message and alerts you to follow up.
Start small, scale as you grow
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Professional
Perfect for small businesses and solo owners.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- AI image analysis (Beta)
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Scale
For growing businesses that need Alice to take action.
Everything in Professional, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Automatic appointment booking
- Automatic rescheduling & canceling
- Google Calendar integration
- Calendly integration
- Acuity Scheduling integration
- Customer SMS reminders
- Text-a-link scenarios
Growth
For complex businesses requiring advanced training.
Everything in Scale, plus:
- Smart Upselling
- Housecall Pro integration
- Jobber integration
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes our full suite of core technologies—no hidden fees or upsells.
Intelligence
- Alice AI trained on your business
- AI image analysis for visual context
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Ready to manage properties
without the chaos?
Join hundreds of property managers using Alice to keep tenants happy and reclaim their time.