Funeral Home Answering Service
Powered by AI.
Alice is a 24/7 funeral home answering service powered by AI. Families call during their most difficult moments—often at 3 AM—so Alice answers every call with warmth and compassion, captures essential details, and ensures your team is notified immediately.
Why funeral homes need
24/7 compassionate answering.
Death doesn't follow business hours. Families need support at 3 AM, on holidays, and during your busiest services. Every call deserves compassion.
During Services
Can't answer during funerals
- Conducting services
- Meeting with families
- Preparing for viewings
After-Hours Calls
First calls come anytime
- 3 AM death notifications
- Weekend and holiday calls
- Families need immediate support
Emotional Sensitivity
Every call needs care
- Grieving families
- Difficult conversations
- Can't rush callers
Alice answers with compassion, always
She provides a calm, caring presence for every caller, captures essential details with sensitivity, and ensures your team is notified immediately for first calls—24/7/365.
What Alice does for your funeral home.
24/7 Compassionate Answering
Every call answered with warmth and empathy, day or night.
First Call Handling
Captures essential details and immediately alerts your on-call staff.
Schedules Arrangements
Books arrangement conferences and pre-planning consultations.
Trained for Sensitivity
Speaks with care, never rushes callers, provides comfort.
Service Information
Shares general information about services and facilities.
Instant Notifications
Immediate alerts for first calls via text and email.
Be there for families, even when you can't be.
Families calling during their most difficult moments deserve immediate, compassionate support. Alice ensures no call goes unanswered and every family feels cared for.
- Answers with warmth and empathy 24/7
- Handles first calls with appropriate sensitivity
- Immediately notifies on-call staff
- Schedules arrangement conferences
Why funeral homes need 24/7 answering.
Families don't choose when they need you. Being available around the clock is essential to serving your community.
First Calls Are Urgent
When a family experiences a loss, they need immediate support. Every minute matters.
Death Doesn't Wait
Losses happen at 3 AM, on Christmas, during your busiest services. Families need you.
Reputation Matters
How you handle that first call shapes a family's entire experience with your funeral home.
How it works in4 simple steps.
Train Alice on your funeral home
Share your services, protocols, and how you want sensitive calls handled so Alice reflects your standards.
Set first-call protocols
Define exactly how first calls should be handled, what information to collect, and who to notify.
Forward your main line
Point your funeral home number to Alice—keep your existing number while she answers 24/7/365.
Serve every family with care
Alice provides compassionate support on every call and alerts your team immediately for first calls.
Hear Alice handle a first-call notification
Listen to a sensitive call where Alice gathers essential details with warmth and care before notifying your team.
Complete CalendarIntegration.
Alice handles the messy parts of scheduling. She recognizes returning customers, recalls their history, and manages every booking on your preferred platform.
Connect your preferred platform
Instant Recognition
Identifies returning callers and pulls up their previous appointment history and preferences.
Full Lifecycle Management
Handles bookings, rescheduling, and cancellations—all in natural conversation.
Automatic SMS Confirmations
Sends text confirmations to customers after every booking, reschedule, or cancellation.
Alice is Booking Appointments
Recent Activity
“Alice knew exactly what service I needed.”
“Alice handled the change seamlessly.”
“Booked for Thursday at 2 PM.”
What funeral directors are saying.
"Alice handles first calls with the same compassion our staff does. Families have commented on how caring and professional she is at 3 AM."
"We can finally focus on the families in front of us, knowing every call is being answered with care. It's changed how we operate."
"The instant first call notifications are perfect. I'm alerted immediately and have all the details I need before I call the family back."
Frequently asked questions.
Can Alice handle calls with appropriate compassion?
Absolutely. Alice is trained to speak with warmth, empathy, and respect. She understands the sensitive nature of funeral home calls and responds with the care and dignity families deserve during difficult times.
How does Alice handle first calls (death notifications)?
Alice treats every call as potentially urgent and sensitive. She gathers essential information—caller name, relationship, location of the deceased—and immediately alerts your on-call staff. She never rushes callers and provides a calm, supportive presence.
Can Alice schedule arrangement conferences?
Yes. Alice can book arrangement meetings, memorial planning sessions, and pre-need consultations. She checks your availability and sends confirmation details to families.
What about after-hours calls?
Death doesn't follow business hours. Alice answers 24/7/365 with the same compassionate tone, captures all necessary details, and immediately notifies your on-call director for first calls.
Does Alice handle pre-planning inquiries?
Yes. Alice can answer questions about pre-planning services, explain the benefits, and schedule consultations with families interested in making arrangements in advance.
Can Alice provide information about services and pricing?
Alice can share general information about your services, facilities, and general price ranges. For detailed pricing discussions, she schedules a meeting with your staff to ensure families receive personalized attention.
Start small, scale as you grow
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Professional
Perfect for small businesses and solo owners.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- AI image analysis (Beta)
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Scale
For growing businesses that need Alice to take action.
Everything in Professional, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Automatic appointment booking
- Automatic rescheduling & canceling
- Google Calendar integration
- Calendly integration
- Acuity Scheduling integration
- Customer SMS reminders
- Text-a-link scenarios
Growth
For complex businesses requiring advanced training.
Everything in Scale, plus:
- Smart Upselling
- Housecall Pro integration
- Jobber integration
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes our full suite of core technologies—no hidden fees or upsells.
Intelligence
- Alice AI trained on your business
- AI image analysis for visual context
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Ready to serve families
around the clock?
Join hundreds of funeral homes using Alice to provide compassionate support to families 24/7.