Franchise Answering Service
Powered by AI.
Say goodbye to inconsistent customer experiences and hello to a seamless, AI-powered answering service that scales with your franchise.
Why franchises struggle with
consistent call handling.
Every location is different. Different staff, different training, different phone habits. But customers expect the same experience everywhere.
Inconsistent Experience
Every location is different
- Staff turnover varies
- Training inconsistency
- Different phone etiquette
Missed Calls
Busy locations can't keep up
- Rush hours overwhelm staff
- After-hours go to voicemail
- Calls lost to competitors
Multi-Location Complexity
Hard to manage at scale
- Different hours per location
- Location-specific services
- No unified reporting
Alice delivers brand consistency at scale
She answers every call with your brand voice, handles location-specific details, and provides the same professional experience across all locations—24/7.
What Alice does for your franchise.
24/7 All Locations
Every location covered around the clock—no more missed calls.
Brand Consistency
Same professional experience at every location, every time.
Location-Aware
Knows each location's hours, services, staff, and promotions.
Multi-Location Booking
Schedules appointments at any location to the right calendar.
Scalable
Add new locations instantly—Alice grows with your franchise.
Unified Reporting
See call data across all locations or drill into each one.
Scale without sacrificing quality.
Whether you're opening your 5th location or your 500th, Alice delivers the same consistent, professional experience. Your brand standards, everywhere.
- Consistent brand voice across all locations
- Location-specific hours, services, and promotions
- Unified reporting for corporate oversight
- Instant scaling as you grow
Why franchises need unified call handling.
Your brand is only as strong as your weakest location. Alice ensures every customer touchpoint meets your standards.
Protect Brand Value
Inconsistent experiences damage your brand. Alice ensures every call reflects your standards.
24/7 Every Location
No more locations closing early or missing after-hours calls. Alice covers them all.
Scale Effortlessly
Opening new locations? Alice is ready instantly—no hiring or training required.
How it works forfranchises.
Set brand standards
Define your brand voice, scripts, and call handling protocols so every location sounds on‑brand.
Add your locations
Configure each location with its own hours, services, and details while keeping messaging consistent.
Forward location calls
Point each store’s number to Alice—keep your existing numbers while she answers 24/7.
Monitor and scale
Use unified reporting to monitor performance and roll Alice out to new locations in minutes.
Hear Alice handle a multi-location franchise call
Listen to a call where Alice helps a customer choose the right location and books an appointment.
Complete CalendarIntegration.
Alice handles the messy parts of scheduling. She recognizes returning customers, recalls their history, and manages every booking on your preferred platform.
Connect your preferred platform
Instant Recognition
Identifies returning callers and pulls up their previous appointment history and preferences.
Full Lifecycle Management
Handles bookings, rescheduling, and cancellations—all in natural conversation.
Automatic SMS Confirmations
Sends text confirmations to customers after every booking, reschedule, or cancellation.
Alice is Booking Appointments
Recent Activity
“Alice knew exactly what service I needed.”
“Alice handled the change seamlessly.”
“Booked for Thursday at 2 PM.”
What franchise operators are saying.
"We have 23 locations. Before Alice, call quality varied wildly. Now every customer gets the same professional experience."
"Opening new locations used to mean hiring and training phone staff. Now we just add them to Alice and they're live in minutes."
"The unified reporting is incredible. I can see call patterns across all 45 locations and identify which ones need support."
Frequently asked questions.
Can Alice handle multiple franchise locations?
Yes! Alice can be trained on all your locations with location-specific information—hours, services, staff, and promotions. She identifies which location the caller wants and provides accurate details for that specific store.
How does Alice maintain brand consistency?
Alice uses your approved scripts, brand voice, and messaging across all locations. Every caller gets the same professional experience whether they're calling your flagship store or newest location.
Can franchisees customize their own settings?
You can set up location-specific customizations while maintaining brand standards. Each location can have its own hours, services, and staff while using consistent brand messaging.
How does Alice route calls to the right location?
Alice asks callers which location they're calling about or uses caller ID area codes to suggest the nearest store. She can also transfer calls to specific locations when needed.
Can Alice handle appointment scheduling across locations?
Yes. Alice integrates with each location's calendar system to book appointments, check availability, and send confirmations—all while maintaining your brand standards.
What reporting do franchise owners get?
You get call summaries, booking reports, and analytics for each location. Franchise owners can see their own data, and corporate can view system-wide metrics.
Start small, scale as you grow
Start with a free trial. Upgrade only when AliceCalls is clearly driving value for your team.
Professional
Perfect for small businesses and solo owners.
What's included
- Unlimited minutes
- 24/7 availability
- Message taking
- Custom questions
- Custom qualifying questions
- Recognizes repeat callers
- Bilingual agent
- Customer sentiment analysis
- SMS + email notifications
- SMS call summaries
- Spam filter
- AI image analysis (Beta)
- Unlimited team members
- Dedicated phone number
- Call recordings & transcripts
Scale
For growing businesses that need Alice to take action.
Everything in Professional, plus:
- Superior noise reduction
- Advanced call summaries
- Call transfers
- Custom transfer scenarios
- Automatic appointment booking
- Automatic rescheduling & canceling
- Google Calendar integration
- Calendly integration
- Acuity Scheduling integration
- Customer SMS reminders
- Text-a-link scenarios
Growth
For complex businesses requiring advanced training.
Everything in Scale, plus:
- Smart Upselling
- Housecall Pro integration
- Jobber integration
- 2,000 Premium Minutes (Sub-1s Latency)$0.25 / additional premium minute
- Priority support
- Dedicated account manager
Everything you need. Standard.
Every AliceCalls plan includes our full suite of core technologies—no hidden fees or upsells.
Intelligence
- Alice AI trained on your business
- AI image analysis for visual context
- Custom greeting & FAQ answers
- Recognizes repeat callers
- Customer sentiment analysis
- Bilingual agent
Coverage
- Unlimited minutes included
- 24/7 availability, multiple calls at once
- Dedicated business phone number
- Spam filter
- Message taking
Platform
- Call summaries, transcripts & recordings
- Email and text notifications
- Unlimited team members
- Enterprise-grade security
Ready to scale your
franchise?
Join hundreds of franchise brands using Alice to deliver consistent customer experiences across all locations.